Apps
When apps aren't working, these steps may help resolve the problem.
The problem
Try this!
I launched an app, but it's in a different
language. How can I change the
language?
Languages supported by an app may be different from the TV
Language
set in
the menu.
The ability to change the language depends on the app's provider.
The app does not work properly.
Its image quality is poor.
Check the network connection. When the network speed is slow, the app may
not work or its image quality may be poor.
The services of your application are not provided by the TV but by the
application service provider.
Refer to the Help section on the application service provider's website.
Media Files
When files don't play, this may help resolve the problem.
The problem
Try this!
Some files are interrupted during
playback.
This problem may occur with unsupported files or high-bitrate files. Most files
can be played back, but some files may not play smoothly.
Some files can't be played.
Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information, refer to
"Read Before Playing Photo, Video, or Music Files."
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