- 7 -
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings
Support
Remote Management
After consenting to our service agreement, you can use
Remote Management
to access Remote Support and have
a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the
web. You can also turn
Remote Management
on and off.
"
This function requires an Internet connection.
"
You can also start
Remote Management
function by pressing and holding the
button for 5 or more seconds.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●
Diagnose
your TV
●
Adjust the TV settings
for you
●
Perform a factory reset on your TV
●
Install recommended
firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the
Support
section.
3.
Select
Remote Management
, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4.
The agent will then access your TV.
