Samsung POWERbot R9350, Руководство пользователя

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34
Symptom checklist
Smartthings App cannot be
installed.
f
SmartThings App operates on Android OS 6.0 or later, iOS 10 or later.
f
The supporting OS version for SmartThings App may change later.
f
For rooted smart devices, standard installation and use will not be
guaranteed.
A message of product
registration failure appears.
f
Try the product registration procedure again by referring to the pop-up
messages.
f
Please refer to the “Setting up the wireless router” in the user manual.
f Please refer to the steps for completing the product registration in the user
manual section "Adding a device to the SmartThings App".
f When the product registration fails repeatedly, reset the POWERbot
and Smartphone, run the SmartThings App again and try the product
registration.
f The same Samsung account should be used for the login of App and
product registration.
f
All users should use the Samsung account issued by the same country.
During product registration,
recharging button is pressed
and held as instructed but
the next step does not
appear.
f Press the recharging button until you hear it beep.
f If the next step does not appear within several seconds, press the
recharging button one more time.
During product registration,
the wireless router I want
to connect cannot be
searched.
f Cancel the product registration, run the SmartThings App again, and try
the product registration again.
During product registration,
the AP password
1111122222 is not input
correctly.
f Press and hold the “[Robot Vacuum] Samsung” on the network list and
delete the network to initialize the password.
During product registration,
the password of the
connecting wireless router
is not input correctly.
f
Cancel the product registration, run the SmartThings App again, and try
the product registration again.
f Press and hold the wireless router you want to connect on the network
list, and delete the network to initialize the password.
A connection cut between
the Smartthings App and
the PoWeRbot occurs
though the product
registration is completed.
f
Refresh the screen and wait.
f
Run the SmartThings App again.
f
Check whether there is an internet connection problem. Especially, a
firewall may interrupt standard operation.
troubleshooting
SR9300K_3ge_DJ68-00743A-06_AA.indb 34 2018-02-13 오후 5:01:31