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Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call your nearest Samsung service center.
Problem
Possible Solution
Poor picture quality.
Try another channel.
Adjust the antenna.
Check all wire connections.
Poor sound quality.
Try another channel.
Adjust the antenna.
No picture or sound.
Try another channel.
Press the
SOURCE
button.
Make sure the TV is plugged in.
Check the antenna connections.
Make sure the
MUTE
button is off.
No sound or sound is too low at
maximum volume.
First, check the volume of units connected to your TV (digital broadcasting receiver,
DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly.
Picture rolls vertically.
Check all connections.
The TV operates erratically.
Unplug the TV for 30 seconds, then try operating it again.
The TV won’t turn on.
Make sure the wall outlet is working.
Remote control malfunctions
Replace the remote control batteries.
Clean the upper edge of the remote control (transmission window).
Check the battery terminals.
Press the
TV
button to put your remote control in the TV mode.
Make sure the remote has batteries.
Check that the “+” and “-” ends of the batteries are inserted correctly.
Digital broadcasting screen problem.
Please check the digital signal strength and antenna input.
The image is too light or too dark.
Adjust the Brightness and Contrast.
Adjust the Fine tuning.
The image is too large or too small.
Adjust the Size settings.
The visual qualities of digital
channels vary.
The visual qualities of digital channels may vary depending on the original production
method (analog or digital).
- If the original production method is digital: High visual quality.
- If the original production method is analog: The digital program displayed on the
screen is originally an analog program which has been converted to digital.
The visual quality is of an SD(Standard Definition) grade.
Screen is black and power indicator
light blinks steadily.
On your computer; check the Power and Signal Cable.
The TV is using its power management system.
Move the computer’s mouse or press any key on the keyboard.
On your equipment check (STB, DVD, etc) ; Power and Signal Cable.
The TV is using its power management system.
Press the
Source
button on the panel or remote control.
Turn the TV off and on.
Although the TV caption shows HD,
the visual quality is not satisfactory.
The HD(High Definition) caption that appears when switching channels or when
pressing the Information button on the remote control means the selected channel is
a digital channel. If the broadcasting station converts an analog signal into digital and
transmits the signal, the visual quality may not be perfect.
The distorted picture appears in the
corner of the screen.
If
Screen Fit
is selected in some external devices, a distorted picture may appear in
the corner of the screen. This symptom is caused by external devices, not the TV.
A strange sound is heard.
This is caused by minor systems operation and is not a defect.
Pixels are visible on the screen.
There may be few bright or dark pixels on the screen.
These pixels will have no impact on the performance of the product.
The "Resets all settings to the
default values" message appears.
This appears when you press and hold the
EXIT
button for a while. The product
settings are reset to the factory defaults.
This Plasma panel uses a panel consisting of sub pixels (6,220,800) which require sophisticated technology to produce.
However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
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