position. The caller is on Hold listening to music rather then listening to ringback tone. Note: Remote
Hold to a virtual extension in another node is not available.
•
Transfer Recall: Calls transferred across a network link will recall to the transferring station after the orig-
inating system transfer recall timer expires. After recalling, if not answered prior to that systems atten-
dant recall timer expiring, the call will recall to that systems designated operator group. Attendant recalls
will not recall to a ‘Centralized Attendant”.
•
Transfer Retrieve: Calls on Transfer Hold during a screened transfer can be retrieved by pressing the call
button for that call.
•
Voice Mail Transfer Key: Users may transfer a caller directly to a co-workers voice mail box with out ring-
ing their telephone by pressing the VT key and dialing their extension number. The caller will then hear
that co-workers personal greeting regardless of where they are in the network.
OfficeServ
™
CONNECT
The OfficeServ
™
Connect feature allows up to 5 devices to ring simultaneously with a Master Station. When
one device answers the others stop ringing. This allows users to have phones in more than one location (such
as an office phone and a conference room phone) but receive calls from one phone number. When com-
bined with the Mobile Extension (MOBEX) feature the OfficeServ
™
Connect allows users to have business
calls ring at their desk and on their cell phone at the same time by having users dial one common number,
keeping the user from being forced to give out their cell phone number. Calls that are unanswered by either
device will forward to the voicemail box for the Master Station.
•
Mobex Callback: This feature has been added to save on outbound call charges from a mobile phone.
Now users can simply make an incoming call into the OfficeServ system and get a busy signal followed
by a disconnect signal. After a short time, the system will callback the user’s phone and give dial tone
from the system. (This is now an incoming call to the user and not an outbound call). Now the user is able
to make the call through the OfficeServ without incurring the normal charges of an outbound call.
•
Mobex Call Type: This feature gives more control to the user on incoming calls to the master station. This
feature allows each user to determine which type of incoming calls will follow the OfficeServ Connect
ring group assignment. For example, a mobex user may decide that incoming internal, SPNet, and station
group callers will only ring the master station, but incoming trunk calls will ring the master station as well
as all members in the ring group. This allows each Mobex user the flexibility to route incoming call pat-
terns to suit their individual needs.
•
Mobex Scheduling: This feature has been added to allow each user to set a schedule to automatically
turn on or off the OfficeServ Connect feature by time of day and day of the week. When ON, incoming
calls to the desk phone (master station) will simultaneously ring up to 5 devices in the ring group. When
one device answers, the others stop ringing. When OFF, only the deskphone (master station) will ring.
Note:
Mobex Callback, Call Type and Scheduling features are supported on software version 4.60 or higher.
OPERATOR GROUP
The operator group can contain 16 stations to answer incoming calls when unconditional ringing is used.
When using sequential or distributed ringing up to 16 stations may be assigned to the operator group.
Operators can use the In/Out of Group feature to meet flexible operator requirements. Operator groups are
selectable per ring plan. Dial “0” calls to the operator group flash with a distinctive amber LED.
4.23
Содержание OfficeServ 7030
Страница 75: ...SAMPLE CALLER ID 4 44 ...
Страница 76: ...SAMPLE UCD DISPLAYS 4 45 ...
Страница 86: ...4 55 4 6 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ...
Страница 87: ...4 56 4 7 SAMPLE SMDR PRINTOUT WITH CALLER ID ANI NUMBER ...
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