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Appendix >
Before contacting a service center
Situation
Suggested remedies
The memory card has
an error
•
Turn off your camera, and then turn it on again.
•
Remove your memory card, and then insert it
again.
•
Format your memory card.
See "Cautions when using memory cards" for
more details. (p. 176)
Your computer does
not recognize a
microSDXC memory
card
microSDXC memory cards use the exFAT file
system. To use microSDXC memory cards on a
Windows XP computer, download and update
the exFAT file system driver from the Microsoft
website.
Your TV or computer
cannot display photos
and videos that are
stored on a microSDXC
memory card
microSDXC memory cards use the exFAT file
system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Cannot display files
If you change the name of a file, your camera may
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
Situation
Suggested remedies
The photo is blurry
•
Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
•
Use a tripod to prevent your camera from
shaking.
•
Ensure that the lens is clean. If not, clean the
lens. (p. 170)
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 77)
The photo is too
bright or too dark.
Your photo is overexposed or underexposed.
•
Adjust the aperture value or the shutter speed.
•
Adjust the ISO sensitivity. (p. 76)
•
Turn off or on the flash. (p. 101)
•
Adjust the exposure value. (p. 104)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
•
Ensure that HDMI cable is properly connected
to the external monitor.
•
Ensure that the memory card is properly
recorded.
