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English 47
Tr
ouble
shoo
ting
Problem
Possible cause
Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the cooking guide for
serving sizes and try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page
34
.
Cookware not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
•
Preheat the broil element
for 10 minutes.
•
See the broiling
recommendation guide
on page
34
.
The oven
temperature is
too hot or too
cold.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page
37
.
Steam is
coming out of
the vent.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
This is not a system failure
but normal operation.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
Strong odor.
An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
Operate the oven at the bake
setting at 400 °F for 1 hour.
Fan noise.
A convection fan may
automatically turn on and off.
This is not a system failure
but normal operation.
Problem
Possible cause
Solution
Oven door
closes faster/
slower than
normal
The soft closing hinges
contain a damping fluid that
is affected by temperature.
•
This is normal. If the oven
is in a cold environment,
the door will close slower
than it will in a warmer
environment. A warmer
than normal environment,
such as when cooking,
may cause the door to
close slightly faster.
•
Failure of soft closing
doesn’t imply a system
failure. However, if the
problem continues,
contact a local Samsung
service center.
NE59K6851SS_AC_DG68-00872A-00_EN+MES+CFR.indb 47
12/16/2016 9:37:35 PM