Troubleshooting
Getting Support
164 Support through Remote Management
165 Finding the Information You Need for Service
There is a problem with the picture.
166 Testing the Picture
I can't hear the sound clearly.
168 Testing the Sound
I can't see 3D images clearly.
169 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
Data Service
The Schedule Recording/Timeshift function isn't
working.
(HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Read Before Using 3D Viewing Mode
177 3D Precautions
180 Supported Resolutions for 3D Modes
Read Before Using Voice, Motion, or Face Recognition
182 Voice, Motion, and Face Recognition Precautions
184 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
189 Photo, Video, and Music File Use Limitations
189 Sending Files between Storage Devices Table
190 Supported External Subtitles
190 Supported Internal Subtitles
191 Supported Image Formats and Resolutions
191 Supported Music Formats and Codecs
192 Supported Video Codecs
Read After Installing the TV
194 Picture Sizes and Input Signals
194 Installing an Anti-Theft Lock
195 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
196 IBM
196 MAC
197 VESA DMT
Supported Resolutions for Video Signal
198 CEA-861
License
Glossary
VI