23
22
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
●
Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
●
Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
●
Is the Mute function on?
●
Is the volume set to minimum?
¼
Press the Mute button to cancel the MUTE function.
¼
Adjust the Volume.
The remote control does not work.
●
Are the batteries drained?
●
Is the distance between the remote control and main
unit too far?
¼
Replace with new batteries.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
●
Does your TV support TV SoundConnect?
●
Is your TV firmware the latest version?
●
Does an error occur when connecting?
●
Reset the TV MODE and connect again.
¼
TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung Call Center.
¼
Press and hold the
+#
button for 5 seconds to reset
the TV SoundConnect connection.
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