25
Malfunction table
Error messages
You can take remedial action yourself for some error
messages.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
Problem
Possible cause
Remedy/information
The appliance does not work
Faulty circuit breaker
Look in the fuse box to make sure that the
fuse for the appliance is OK.
Plug not plugged in
Plug in the plug
Power cut
Check whether the kitchen light is working.
Incorrect operation
Switch off the circuit breaker in the fuse box.
Reconnect the circuit breaker after approx.
10 seconds.
The appliance is not in operation. A
cooking time appears in the display.
The start button was not pressed after the set-
ting had been made.
Press the start button or switch off the appli-
ance.
The microwave does not switch on. The door was not fully closed.
Check whether food remains or foreign
material is trapped in the door. Make sure
that the sealing surfaces are clean. Check
whether the door seal is twisted.
The start button was not pressed.
Press the start button.
It takes longer than before for the
food to heat up.
The microwave power setting is too low.
Select a higher power setting.
A larger amount than usual has been placed
in the appliance.
Double the amount = almost double the time
The food was colder than usual.
Stir or turn the food during cooking
A signal sounds. The colon in the
display flashes.
The appliance is in demonstration mode.
1.
Press the
2
button.
2.
Press and hold the
g
button for three sec-
onds.
Demo mode is deactivated.
Error message
Possible cause
Remedy/Note
The appliance switches off shortly
after starting. Error message "H95"
appears in the display.
The door is not properly closed.
Open the door again and close it properly,
if this does not help, contact the after-sales
service.
Error message "E723" appears in the
display.
The door is not properly closed.
Open the appliance with the
3
button and
close it again.
Error message "Er1" appears in the
display.
The temperature sensor is faulty.
Call the after
sales service.
Error message "Er11" appears in the
display. "Button jammed"
The buttons are dirty or the mechanism has
jammed.
Press all the buttons several times. Clean
the buttons with a dry cloth. Open and
close the appliance door. If this does not
help, consult the after-sales service.
Error message "Er4" appears in the
display.
There is extreme overheating (possibly a fire
inside). Microwave power setting too high.
Do not open the door. Disconnect the
mains plug or switch off the circuit breaker
in the fuse box and allow to cool down.
Error message "Er18" appears in the
display.
Technical malfunction.
Call the after
sales service.
E no.
FD no.
After-sales service
O
