Troubleshooting
132
T
he
touch
screen
res
p
on
d
s
slo
w
l
y
or
im
p
ro
p
erl
y
I
f your device has a touch screen and the touch screen is not
responding properly, try the following:
Remove any protective covers from the touch screen.
●
Protective covers may prevent the device from recognising
your inputs and are not recommended for touch screen
devices.
Ensure that your hands are clean and dry when tapping the
●
touch screen.
Restart your device to clear any temporary software bugs.
●
Ensure that your device software is upgraded to the latest
●
version.
I
f the touch screen is scratched or damaged, take it to your
●
local Samsung Service Centre.
Y
our
d
evice
free
z
es
or
has
fatal
errors
I
f your device freezes or hangs, you may need to close
programs or reset the device to regain functionality.
I
f your
device is frozen and unresponsive, press and hold [ ] for10-
15 seconds. The device will reboot automatically.
I
f this does not solve the problem, perform a factory data
reset. Open the application list and select
Settings
→
Privacy
→
Factory data reset
→
Reset device
→
Erase everything
.
C
alls
are
b
ein
g d
ro
pp
e
d
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.