18
Troubleshooting
■ Repairs to the gas and electrical components of this appliance must only be carried out by
a suitably qualified and competent person to ensure safety.
■ However, some minor problems can be resolved as follows :
Problem
Probable cause
Solution
Not ignited
No Spark.
Check the electricity supply
The burner lid is badly assembled.
Assemble the lid correctly.
The gas supply is closed.
Open the gas supply completely.
Badly ignited
The gas supply is not completely
open.
Open the gas supply completely.
The burner lid is badly assembled.
Assemble the lid correctly.
The ignition plug is contaminated
with alien substance.
Wipe such alien substance with
dried clothing.
The burners are wet.
Dry the burners lids carefully.
The holes in the flame spreader are
clogged.
Clean the flame spreader.
Noise made when
combusted and ignited
The burner lid is badly assembled.
Assemble the burner lid
correctly.
Flame goes out when
in use.
The flame supervision device is
contaminated with alien substance.
Clean the flame supervision
device.
Product being cooked has boiled
over and extinguished the flame.
Turn off burner knob. Wait 60
seconds and reignite zone.
A strong draught may have blown
the flame out
Please turn off zone and check
cooking area for draught such as
open windows. Wait 60 seconds
and reignite zone
Yellow Flame
The holes in the flame spreader are
clogged.
Clean the flame spreader.
Different gas is used.
Check the gas used.
Unstable Flame
The burner lid is badly assembled.
Assemble the burner lid
correctly.
Gas Smell
A gas tap has been left on.
Check to see if any gas taps are
on.
There may be a leak between the
coupling and the gas bottle.
Make sure that the connection is
airtight.
■ If problem is not solved, please contact the Samsung customer care
center.
19
Application for Service
If you have any comments or questions regarding a Samsung products,
contact the SAMSUNG customer care center.
Region
Country Customer Care
Center (TEL)
Web Site
FAX no.
Address
Remark
Europe
BELGIUM
02 201 2418
www.
samsung.be
N/A
Samsung Electronics Benelux B.V.
Medialaan 50, 1800 Vilvoorde, Belgium
CZECH
REPUBLIC
800 726 786
www.
samsung.com/cz
N/A
Distributor pro Českou republiku Samsung Zrt., česka
organizační složka, Sokolovská 394/17, Praha 8, 180 00
DENMARK
70 70 19 70
www.
samsung.com/dk
N/A
Samsung Electronics Nordic AB
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
FINLAND
030-6227 515
www.
samsung.com/fi
N/A
Samsung Electronics Nordic AB
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
FRANCE
3260 SAMSUNG or
08 25 08 65 65
(€ 0,15/Min)
www.
samsung.com/fr
01 48
63 06 38
Samsung Service Consommateurs
66 rue des Vanesses BP 50116 - Villepinte -95950
ROISSY cedex, France
GERMANY
01805 - 121213
(€ 0,14/Min)
www.
samsung.de
01805 -
121214
Samsung Electronics GmbH
Samsung House, Am Kronberger Hang 6, 65824
Schwalbach/Ts., Deutschland
HUNGARY
06-80-SAMSUNG
(7267864)
www.
samsung.com/hu
N/A
Samsung Electronics Magyar Rt.
Szépvölgyi Business Park, 1037 Budapest, Szépvölgyi út 35-37
ITALIA
800-SAMSUNG
(7267864)
www.
samsung.com/it
02
92141801
Samsung Electronics Italia S.p.A
Via C. Donat Cattin, 5, 20063, Cernusco Sul Naviglio (MI)
LUXEMBURG
02 261 03 710
www.
samsung.lu
N/A
Samsung Electronics Benelux B.V.
Medialaan 50, 1800 VilvoordeBelgium
NETHERLANDS
0900 20 200 88
(€ 0,10/Min)
www.
samsung.nl
N/A
Samsung Electronics Benelux B.V.
Postbus 681 2600AR Delft Nederland
NORWAY
815-56 480
www.
samsung.com/no
N/A
Samsung Electronics Nordic AB
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
POLAND
0 801 801 881
www.
samsung.com/pl
+48-22-
607 4448
Samsung Electronics Polska sp. Z o.o.
Dział Obsługi Klienta02-678 Warszawa; ul. Szturmowa 2a
PORTUGAL
80 8 200 128
www.
samsung.com/pt
N/A
SAMSUNG ELECTRÓNICA PORTUGUESA, S.A
Rua Cesario Verde, no 5-4, Piso2795-753 Queijas-Portugal
SLOVAKIA 0800-SAMSUNG
(726786)
www.
samsung.com/sk
N/A
Vajnorská 100/B, Bratislava, 831 04
SPAIN
902 10 11 30
www.
samsung.com/es
N/A
SAMSUNG ELECTRÓNICS IBÉRIA, S.A
Ciencies, 55-65 (Polígono Pedrosa)
08908 HOSPITALET DE LLOBREGAT (Barcelona)
SWEDEN
0771-400 200
www.
samsung.com/se
N/A
Samsung Electronics Nordic AB
SE -19427 Kanalvägen 10A, Upplands Väsby, Sweden
U.K
0330 SAMSUNG
(7267864)
www.
samsung.com/uk
0870
7221127
Samsung Electronics U.K. Ltd. Customer Care Centre PO
Box 17243 Edinburgh, EH11 4YB United Kingdom
Republic of
Ireland
0818 717 100
www.
samsung.com/uk
+44 (0)870
7221127
Switzerland
0800-SAMSUNG
(7267864)
http://www.
samsung.com/ch/
N/A
CIS
RUSSIA
8-800-555-5555
www.
samsung.ru
+7-495-
783-0556
117105
Россия, Москва, Варшавское ш., д. 26
KAZAHSTAN 8-800-080-1188
www.
samsung.kz
+7 (3272)
58-59-66
050051 4th floor, 172 Dostyk Ave. Almaty Republic of
Kazakhstan
UZBEKISTAN 8-800-120-0400
www.
samsung.uz
+998-71-
120-7208
100-742 12fl.,International Business Center,107B,Amir
Temur str., Tashkent,Uzbekistan
UKRAINE
8-800-502-0000
www.
samsung.com/ur
+380 (44)
537 59 48
30A, Spaska St, Floor 3, Kiev 04070, Ukraine
LITHUANIA
8-800-77777
www.
samsung.lt
+370 52
139 770
Zemaites 21, Vilnius, LT-2009, Lithuania
LATVIA
800-7267
http://www.samsung.
com/lv/index.htm
+371 7
50 84 80
J. Alunana 2, Riga, LV-1340, Latvia
ESTONIA
800-7267
www.
samsung.ee
Asia
Pacific
AUSTRALIA
1300 362 603
www.
samsung.com/au
(612)
9763 5750
Samsung Electronics Australia
7 Parkview Drive, Homebush Bay NSW 2127
MALAYSIA
1800-88-9999
www.
samsung.com/my
03-
22636759
Samsung Malaysia Electronics Sdn. Bhd.
3B-1-1. Level 1, Block 3B, Plaza Sentral, Jalan Stesen
Sentral 5, KL Sentral , 50470, Kuala Lumpur, Malaysia
THAILAND 1800-29-323202-
689-3232
www.
samsung.com/th
02-
689-3298
Thai Samsung Electronics Co.,Ltd Service Department 1,6
floor Boonmitr Building 138 Silom Rd., Suriyawong
Bangrak Bangkok 10500
บริษัท ไทยซัมซุงอิเล็คโทรนิคส์ จำกัด
เลขที่ 138 อาคารบุญมิตร ชั้น 1,6 ถนนสีลม
แขวงสุริยวงศ์ เขตบางรัก กรุงเทพฯ 10500
