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Apps and features

Making payments

Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively,
launch the

Samsung Pay

app. Then, on the cards list, swipe to the left or right and select

a card to use.

Scan your fingerprint.
Alternatively, enter the payment PIN you set when setting up the Samsung Pay.

Touch the back of your device to the card reader.
When the card reader recognises the card information, the payment will be processed.

•

Payments may not be processed depending on your network connection.

•

The verification method for payments may vary depending on the card readers.

Cancelling payments

You can cancel payments by visiting the place where you made them.
On the cards list, swipe to the left or right to select the card you used. Follow the on-screen
instructions to complete payment cancellation.

Содержание Galaxy A8 Star

Страница 1: ...www samsung com hk USER MANUAL English HK 04 2020 Rev 1 0 SM G8850 ...

Страница 2: ...vice 28 Understanding the screen 39 Notification panel 41 Entering text Apps and features 44 Installing or uninstalling apps 45 Bixby 48 Phone 53 Contacts 57 Messages 59 Internet 61 Email 62 Camera 78 Gallery 82 AR EMOJI 85 Always On Display 86 Multi window 89 Samsung Daily 90 Samsung Pay 93 Samsung Members 93 Samsung Notes 94 Calendar 95 Reminder 96 Samsung Health 100 Voice Recorder 101 My Files ...

Страница 3: ...More connection settings 125 Sounds and vibration 126 Dolby Atmos surround sound 126 Notifications 127 Display 128 Blue light filter 128 Changing the screen mode or adjusting the display colour 129 Screensaver 130 Themes 130 Lock screen 131 Smart Lock 132 Biometrics and security 133 Face recognition 136 Fingerprint recognition 139 Samsung Pass 142 Secure Folder 146 Accounts and backup 147 Backup a...

Страница 4: ... registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Страница 5: ...n set the touchscreen to turn off automatically when you are not using it Launch the Settings app tap Display Screen timeout and then select the length of time you want the device to wait before turning off the touchscreen To set the touchscreen to automatically adjust its brightness based on the surrounding environment launch the Settings app tap Display and then tap the Adaptive brightness switc...

Страница 6: ...se the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects magnets and magnetic stripe cards between the device and the wireless charger The wireless charging or fast charging feature is only available on supported models When the device heats up during use When you use featu...

Страница 7: ...ht When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipurpose jack is damaged or exposed to foreign materials such as liquid dust metal powder and pencil lead When you are roaming Do the following when the device heats up Keep the device updated with the lates...

Страница 8: ...r Turn off the device and wait until it cools down Precautions for operating environment Your device may heat up due to the environment in the following conditions Use caution to avoid shortening the battery s lifespan damaging the device or causing a fire Do not store your device in very cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or ...

Страница 9: ...es and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject t...

Страница 10: ...ouchscreen LED indicator Volume key Bixby key Proximity Light sensor Multipurpose jack USB Type C SIM card Memory card tray NFC antenna Fingerprint recognition sensor Rear camera Dual Microphone Main antenna Speaker Microphone GPS antenna Earphone jack Flash ...

Страница 11: ...ervice Centre Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as calls or the mobile data connection Using a Samsung approved s...

Страница 12: ... Press and hold to start a conversation with Bixby Refer to Using Bixby for more information Volume Press to adjust the device volume Soft buttons Back button Home button Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons for mo...

Страница 13: ...ty Use only USBType C cable supplied with the device The device may be damaged if you use Micro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the electric socket and easily accessible while charging 1 Connect the US...

Страница 14: ...utes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid losing power during a data transfer always use these apps after fully charging the battery Using a power source other than the charger such as a computer may result in a slower charging speed due to a lower electric current The dev...

Страница 15: ...ses the charging speed may decrease automatically This is a normal operating condition to prevent damage to the device SIM or USIM card nano SIM card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider You can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device In some areas data transfer ...

Страница 16: ...he tray gently from the tray slot 3 Place the SIM or USIM card on the tray with the gold coloured contacts facing downwards Place the primary SIM or USIM card on the tray 1 1 and the secondary SIM or USIM card on the tray 2 2 1 2 Tray 2 Tray 1 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray ...

Страница 17: ...ay 2 at the same time Using dual SIM or USIM cards If you insert two SIM or USIM cards you can have two phone numbers or service providers for a single device Activating SIM or USIM cards Launch the Settings app and tap Connections SIM card manager Select a SIM or USIM card and tap the switch to activate it Customising SIM or USIM cards Launch the Settings app tap Connections SIM card manager and ...

Страница 18: ...site Some memory cards may not be fully compatible with the device Using an incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will ...

Страница 19: ...d 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled 3 Place a memory card on the tray 2 with the gold coloured contacts facing downwards Tray 2 Tray 1 4 Gently press the memory card into the tray to secure it If the card is not fixed firmly into the tray the memory card may leave or fall out of the tray ...

Страница 20: ... data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device Launch the Settings app and tap Device care Storage Advanced SD card Format Before formatting the memory card remember to make backup copies of all important data stored in the memory card The manufac...

Страница 21: ...tions will be restricted In emergency mode you can make an emergency call send your current location information to others sound an emergency alarm and more Activating emergency mode To activate emergency mode press and hold the Power key and then tap Emergency mode The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device sett...

Страница 22: ... instructions to set up your device 1 Turn on the device 2 Select your preferred device language and select Select a language 3 Follow the on screen instructions to complete the setup The Home screen will appear If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup ...

Страница 23: ...ore Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Accounts and backup Accounts Samsung account Help Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account you should create ...

Страница 24: ...the device your data such as contacts or events will also be removed 1 Launch the Settings app and tap Accounts and backup Accounts 2 Tap Samsung account Personal info Remove account 3 Tap Remove enter your Samsung account password and then tap OK Transferring data from your previous device You can restore your data such as images contacts messages and apps from Samsung Cloud You can also copy the...

Страница 25: ...t Switch 3 Place the devices near each other 4 On the previous device tap Send data Wireless 5 On the previous device tap Allow 6 On your device select an item to bring and tap Transfer 7 Follow the on screen instructions to transfer data from your previous device After the data is done transferring you can view a list of the transferred data on your device Transferring data using external storage...

Страница 26: ...computer using a program provided by the device s manufacturer Then skip to the fifth step 3 Connect your previous device to the computer using the device s USB cable 4 On the computer follow the on screen instructions to back up data from the device Then disconnect your previous device from the computer 5 Connect your device to the computer using the USB cable 6 On the computer follow the on scre...

Страница 27: ... will be backed up launch the Settings app and tap Accounts and backup Samsung Cloud Back up this phone Restoring data 1 On your new device launch the Settings app and tap Accounts and backup Samsung Cloud 2 Tap Restore data and select a device you want 3 Tick the data types you want to restore and tap Restore Syncing data You can sync data saved in your devices with Samsung Cloud and access it fr...

Страница 28: ...ply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Ta...

Страница 29: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Страница 30: ...avigation bar Launch the Settings app tap Display Navigation bar and then tap Full screen gestures under Navigation type The navigation bar will be hidden and the gesture hints will appear Tap More options and select an option you want Swipe from bottom The gesture hints will appear where the soft buttons are located To use the soft buttons drag the gesture hint of the desired button upwards Swipe...

Страница 31: ... of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons Favourite apps Screen indicator ...

Страница 32: ...pps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area and tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Страница 33: ...screen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen tap and hold an item on the Apps screen and then drag it to the top of the screen A shortcut to the app will be added on the Home screen You can also move frequently used apps to the shortcut...

Страница 34: ...ps A new folder containing the selected apps will be created Tap Folder name and enter a folder name Adding more apps Tap on the folder Tick the apps to add and tap Done You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be deleted The...

Страница 35: ... Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and...

Страница 36: ...s listed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel The indicator icons may appear differently depending on the service provider or model Icon Meaning No signal Signal strength Roaming outside of normal serv...

Страница 37: ... caution required Battery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key to turn on the screen Locked screen ...

Страница 38: ...to unlock the screen Refer to Fingerprint recognition for more information You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit Launch the Settings app tap Lock screen Secure lock settings unlock the screen using the preset screen lock method and then tap the Auto factory reset switch to activate it Scre...

Страница 39: ...creenshot with others If the options are not visible on the captured screen launch the Settings app tap Advanced features Screenshots and screen recorder and then tap the Screenshot toolbar switch to activate it Notification panel When you receive new notifications such as messages or missed calls indicator icons appear on the status bar To see more information about the icons open the notificatio...

Страница 40: ...n settings Quick setting buttons Launch Settings Using quick setting buttons Tap quick setting buttons to activate certain features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another locati...

Страница 41: ...ter symbols Enter numbers Additional keyboard functions Enter a space View more keyboard functions Changing the input language Tap the input language key to switch between the input languages Tap Languages and types Manage input languages and select the languages to use Changing the keyboard To change the keyboard type tap Languages and types select a language and then select the keyboard type you...

Страница 42: ...ou are unsure about which stroke to enter Py Qwerty Switch to qwerty pinyin mode Pinyin 3 x 4 Switch to 3x4 pinyin mode To enter a character tap the corresponding key and select characters from the left side Half screen handwriting or Full screen handwriting Switch to handwriting mode Open the text editing panel Enter text by voice Change the keyboard settings Copying and pasting 1 Tap and hold ov...

Страница 43: ...a dictionary is not preinstalled on the device tap Move to Manage dictionaries next to a dictionary and then tap Install to download it 3 View the definition in the dictionary pop up window To switch to the full screen view tap Tap the definition on the screen to view more definitions In the detailed view tap to add the word to your favourite words list or tap SearchWeb to use the word as a search...

Страница 44: ...nload free apps tap Install To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download...

Страница 45: ...ons To view or change app permission settings by permission category launch the Settings app and tap Apps Permission manager Select an item and select an app If you do not grant permissions to apps the basic features of the apps may not function properly Bixby Introduction Bixby is a user interface that helps you use your device more conveniently You can talk to Bixby or type text Bixby will launc...

Страница 46: ...use with Bixby 3 Tap Sign in to Samsung account and follow the on screen instructions to sign in to your Samsung account If you are already signed in your account information will appear on the screen 4 Follow the on screen instructions to complete the setup The Bixby screen will appear Changing how the Bixby screen is opened You can select how many times you must press the Bixby key to open the B...

Страница 47: ...lternatively say Hi Bixby and when the device emits a sound say what you want For example while pressing and holding the Bixby key say How s the weather today The weather information will appear on the screen If you want to know the weather tomorrow while pressing and holding the Bixby key just say Tomorrow Because Bixby understands the context of the conversation it will show you tomorrow s weath...

Страница 48: ...spond to your voice when you say Hi Bixby 1 On the Bixby screen tap Voice wake up 2 Tap the Wake with Hi Bixby switch to activate it 3 Follow the on screen instructions to complete the setup Now you can say Hi Bixby and when the device emits a sound start a conversation Communicating by typing text If your voice is not recognised due to noisy environments or if you are in a situation where speakin...

Страница 49: ...vated launch the Settings app tap Advanced features Motions and gestures and then tap the Swipe to call or send messages switch to activate it Using speed dial Set speed dial numbers to quickly make calls To set a number to speed dial tap Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial n...

Страница 50: ...l comes in drag outside the large circle To send a message when rejecting an incoming call drag the Send message bar upwards and select a message to send If Add reminder switch is activated a reminder will be saved to alert you of the rejected call one hour later To create various rejection messages launch the Phone app tap Settings Quick decline messages enter a message and then tap Missed calls ...

Страница 51: ...not show their caller ID Tap the Block unknown callers switch to activate the feature Options during calls During a voice call The following actions are available Access additional options Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call Tap Resume call to retrieve the held call Bluetooth Switch to a Bl...

Страница 52: ...nts 2 Tap a caller s image and tap Add or tap a phone number and tap Add to Contacts 3 Tap Create new contact to create a new contact or tap Update existing contact to add the number to an existing contact Adding a tag to a phone number You can add tags to numbers without saving them to Contact This allows you to view the caller s information when they call without having them listed in Contact 1 ...

Страница 53: ...s Creating a new contact 1 Launch the Contacts app tap and then select a storage location 2 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 3 Tap Save ...

Страница 54: ...your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account and tap the Contacts switch to activate it For the Samsung account tap Sync settings and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the following search methods Scroll up or down the contacts list Drag a finger ...

Страница 55: ...or contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap Tap here to share your profile and tap the switch to activate it To use the profile sharing feature your phone number must be verified You can view your contacts updated profile information in Contacts To change the scope of contacts to share your profile with tap Sele...

Страница 56: ...ate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick contacts and tap Merge Deleting contacts 1 Launch the Contacts app and tap Delete 2 Select contacts and tap Delete T...

Страница 57: ... are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the message input field is empty Enter recipients Enter a message Enter stickers Attach files Recipient Send the message 3 Tap to send the message ...

Страница 58: ...ages Block numbers 2 Tap Conversations and select a contact Or tap Contacts select contacts and then tap Done To manually enter a number enter a phone number under Enter phone number and tap Setting the message notification You can change notification sound display options and more 1 Launch the Messages app tap Settings Notifications and then tap the switch to activate it 2 Change the notification...

Страница 59: ...e Internet app 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Access additional options Refresh the current webpage Open the browser s tab manager View yo...

Страница 60: ... use a password for secret mode In secret mode the device will change the colour of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To use your registered biometric data as a lock method along with the password tap an opti...

Страница 61: ...ne email account you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the mail Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the top of the emails list Tap an email on the screen to read it If email ...

Страница 62: ...le Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the screen lock method is set If photos you take appear blurry clean the camera lens and try again Taking photos 1 Tap the image on the preview screen where the camera should focus Spread...

Страница 63: ...he preview screen may vary depending on the shooting mode and which camera is being used The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle photos or videos and does not ind...

Страница 64: ...the preview screen tap PHOTO select the lens you want and then take a photo The wide angle lens lets you take basic photos The telephoto lens 2x optical zoom lets you take photos much clearer by enlarging the subject 2x optical zoom shooting Basic shooting ...

Страница 65: ...automatically by recognising the subject On the shooting modes list tap PHOTO When the camera recognises the subject the scene optimiser button will change and the optimised colour and effect will be applied If this feature is not activated tap on the preview screen and tap the Scene optimiser switch to activate it If you do not want to use this feature tap the scene optimiser button on the previe...

Страница 66: ...y adjusting based on changes to the subjects or light sources Tap and hold the area to focus the AF AE frame will appear on the area and the focus and exposure setting will be locked The setting remains locked even after you take a photo Video mode The camera adjusts the shooting options automatically depending on the surroundings to record videos easily 1 On the shooting modes list tap VIDEO 2 Ta...

Страница 67: ...Use this feature in a place that has sufficient light The background blur may not be applied properly in the following conditions The device or the subject is moving The subject is thin or transparent The subject has a similar colour or pattern to the background The subject or background is plain 1 On the shooting modes list tap LIVE FOCUS 2 Drag the background blur adjustment bar to the left or r...

Страница 68: ...a photo taken with the Live focus feature When the background lighting appears in blurred points you can change the shape of the background blur Select a shape such as a heart star or flower to decorate the photo and make it look different Adjusting the background blur level Changing the shape of the background blur ...

Страница 69: ... level 3 Tap Apply to save the photo Super Slow mo mode Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later After the video is recorded background music will be added automatically Some super slow motion features may differ depending on the model Use this feature in a place that has sufficient light When recording a video indoors with ins...

Страница 70: ...deos Record a video by capturing a single moment that the subject is moving 1 On the shooting modes list tap MORE SUPER SLOW MO Start recording a video Camera settings 2 Tap The device will capture the moment in super slow motion and save it as a video ...

Страница 71: ...ent file or share it To crop out a desired section of the video drag the start bracket and the end bracket to the desired points to select the section to keep To edit the super slow motion section drag the section editing bar to the left or right Start bracket End bracket Super slow motion section Change the background music Section editing bar Using shooting modes To change the shooting mode drag...

Страница 72: ... moving or poorly lit objects However higher ISO settings can result in noise in photos Select an appropriate white balance so images have a true to life colour range You can set the colour temperature Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Separating the focus area and the exposure area You can separate ...

Страница 73: ...ewfinder If the preview image is out of the guide frame or you do not move the device the device will automatically stop taking photos Avoid taking photos of indistinct backgrounds such as an empty sky or a plain wall 1 On the shooting modes list tap MORE PANORAMA 2 Tap and move the device slowly in one direction 3 Tap to stop taking photos Slow motion mode Record a video for viewing it in slow mo...

Страница 74: ... Take a wide self portrait and include as many people in the photo as possible to avoid leaving people out 1 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 2 On the shooting modes list tap MORE WIDE SELFIE 3 Face the front camera lens 4 Tap to take a photo Alternatively show your palm to the front camera After recognising your palm a countd...

Страница 75: ...gs Options for current shooting mode On the preview screen use the following options The available options may vary depending on the shooting mode and which camera is being used Activate or deactivate the flash Select the length of the delay before the camera automatically takes a photo Select an aspect ratio for photos Apply a filter effect or beauty effects Select an aspect ratio for videos Sele...

Страница 76: ...os but they will take up more storage Hold Shutter button to Select an action to perform when you tap and hold the camera button Videos Rear video size Select a resolution for videos you want to take with the rear camera Using a higher resolution will result in higher quality videos but they will take up more memory Front video size Select a resolution for videos you want to take with the front ca...

Страница 77: ...pear on your photos when you upload them to the Internet To avoid this deactivate the location tag setting Shooting methods Select additional shooting methods for taking a photo or recording a video Storage location Select the memory location for storage This feature will appear when you insert a memory card Quick launch Set the device to launch the camera by pressing the Power key twice quickly T...

Страница 78: ...ess additional options Delete the image Share the image with others Modify the image BixbyVision Add the image to favourites You can create an animated GIF or collage from multiple images On the list tap Create GIF or Create collage and then select images Searching for images Launch the Gallery app and tap to view images sorted by category such as types or locations To search for images by enterin...

Страница 79: ... Rewind or fast forward by dragging the bar Create an animated GIF Access additional options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change the screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume T...

Страница 80: ...ice will read their date and location tags sort the images and videos and then create stories To create stories automatically you must capture or save multiple images and videos Launch the Gallery app tap Stories and then select a story Creating stories Create stories with various themes 1 Launch the Gallery app and tap Stories 2 Tap Create story 3 Enter a title for the story and tap Create 4 Tick...

Страница 81: ...Samsung account to use Samsung Cloud Refer to Samsung account for more information Launch the Gallery app tap Settings Cloud sync and then follow the on screen instructions to complete the sync The Gallery app and Samsung Cloud will be synced Deleting images or videos Deleting an image or a video Select an image or a video and tap at the bottom of the screen Deleting multiple images and videos 1 O...

Страница 82: ...press yourself in fun ways using My Emoji stickers during a conversation Creating My Emoji Make a My Emoji that looks like you My Emoji stickers with various expressions will be automatically generated 1 Launch the Camera app tap MORE on the shooting modes list and then tap AR EMOJI Create My Emoji 2 Align your face on the screen and tap to take a photo 3 Select My Emoji s gender and tap Next 4 De...

Страница 83: ...swipe upwards or downwards on the preview screen Deleting My Emoji Launch the Camera app tap MORE on the shooting modes list and then tap AR EMOJI Tap select the My Emoji you want to delete and then tap Delete The My Emoji will be deleted Using My Emoji stickers in chats You can use My Emoji stickers during a conversation via messages or on a social network The following actions are an example of ...

Страница 84: ... Emoji stickers you want to delete and tap Delete Capturing photos or videos with stickers Create fun photos or videos with stickers 1 Launch the Camera app tap MORE on the shooting modes list and then tap AR EMOJI 2 Select a sticker you want to use 3 Tap to take a photo or swipe to the left on the preview screen and tap to record a video You can view and share the photos and videos that you have ...

Страница 85: ...s covered for a certain period the Always On Display will turn off Opening notifications on the Always On Display When you receive message missed call or app notifications notification icons will appear on the Always On Display Double tap a notification icon to view its notification If the screen is locked you must unlock it to view notifications Controlling music playback on the Always On Display...

Страница 86: ...hedule and set the start and end time To always display the Always On Display tap Show always Deactivating the Always On Display feature Launch the Settings app tap Lock screen and then tap the Always On Display switch to deactivate it Multi window Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up...

Страница 87: ...n the upper window 3 On the lower window swipe left or right to select another app to launch To launch apps not on the list of recently used apps tap the Home button or Back button and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the win...

Страница 88: ...e to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Adjust the transparency level Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Страница 89: ... screen will appear When launching this feature for the first time or after performing a data reset follow the on screen instructions to complete the setup Contents Access additional options Access additional card options To stop displaying a card on the list tap at the top of the card and tap Don t show again To add or delete content to be shown as cards tap Cards and tap the switches next to ite...

Страница 90: ...on NFC to allow payment through standard credit card readers You can view more information such as cards that support this feature at www samsung com hk samsungpay To use this feature you must sign in to your Samsung account and register your biometric data For more information refer to Samsung account and Fingerprint recognition To make payments with Samsung Pay the device may be required a conne...

Страница 91: ...er your fingerprint to use when making payments 5 Create a PIN to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app Registering cards You can easily register cards by capturing their images with the camera You can check the cards that support this feature from the Samsung Pay website www samsung com hk samsungpay L...

Страница 92: ...e Samsung Pay 3 Touch the back of your device to the card reader When the card reader recognises the card information the payment will be processed Payments may not be processed depending on your network connection The verification method for payments may vary depending on the card readers Cancelling payments You can cancel payments by visiting the place where you made them On the cards list swipe...

Страница 93: ...our Samsung account Refer to Samsung account for more information Samsung Notes Create notes by entering text from the keyboard or by handwriting or drawing on the screen You can also insert images or voice recordings into your notes Creating notes 1 Launch the Samsung Notes app and tap 2 Select an input method from the toolbar at the top of the screen and compose a note Enter text using the keybo...

Страница 94: ...Enter event details Select a calendar to save the event to Enter the location Add a note Set an alarm Enter a title Select a sticker to display with the event Set the duration Add more details Change the event s colour 3 Tap Save to save the event Creating reminders You can create tasks as reminders and receive notifications at the preset time or location for each reminder Launch the Calendar app ...

Страница 95: ...e or location for each reminder To receive more accurate notifications connect to aWi Fi or mobile network To fully use this feature you must register and sign in to your Samsung account To use location reminders the GPS feature must be activated Launch the Calendar app and tap Reminder The Reminder screen will appear and the Reminder app icon will be added to the Apps screen Creating reminders Cr...

Страница 96: ...have been completed 1 On the reminders list tap Completed Edit 2 Tick items to restore and tap Restore Reminders will be added to the reminders list and you will be reminded at the preset times Deleting reminders To delete a reminder select a reminder and tap Delete To delete multiple reminders tap and hold a reminder tick reminders to delete and then tap Delete Samsung Health Introduction Samsung...

Страница 97: ...the Samsung Health app When running this app for the first time or restart it after performing a data reset follow the on screen instructions to complete the setup Some features may not be available depending on the region View and manage trackers View health tips Monitor your health and fitness Compare your step count records with other Samsung Health users or compete with your friends To add ite...

Страница 98: ...evice counts the number of steps you take and measures the distance travelled On the Samsung Health screen tap the steps tracker Target Current step total You may experience a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker ...

Страница 99: ...formation may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Reset data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services that y...

Страница 100: ...ice recordings 1 Open the Samsung folder and launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Change the recording mode Start recording 3 Tap to finish recording 4 Enter a file name and tap Save ...

Страница 101: ...y and clearly in a quiet place If the voice memo system language does not match the language you are speaking the device will not recognise your voice Before using this feature tap the current language to set the voice memo system language My Files Access and manage various files stored in the device or in other locations such as cloud storage services Open the Samsung folder and launch the My Fil...

Страница 102: ...alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping alarms Tap Dismiss to stop an alarm If you have previously enabled the snooze option tap Snooze to repeat the alarm after a specified length of time Deleting alarms Tap and hold an alarm tick alarms to delete and then tap Delete World Clock Launch the Clock app and tap ...

Страница 103: ...enter the duration tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Rotate the device to landscape orientation to display the scientific calculator If Auto rotate is disabled tap to display the scientific calculator To see the calculation history tap To close the calculation history panel tap To clear the...

Страница 104: ...tions list View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to the favourites list Fine tune the frequency View the list of favourite stations Record audio from the FM radio Turn the FM radio on or off Enter radio station frequency manually Search for an available radio station Playing through the speaker You...

Страница 105: ...station you want from the stations list Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily Open games with or without sound Access additional options Downloaded apps Library panel View your gameplay information ...

Страница 106: ...he Game Launcher screen If you cannot see your games drag the Library panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance Game performance and then select the mode you want Fo...

Страница 107: ...s on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on your smartphone To use SmartThings your smartphone and other devices must be connected to aWi Fi or mobile network To fully use SmartThings you must ...

Страница 108: ...the list and connect to it by following the on screen instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to control the devices easily and conveniently Connecting devices 1 Open the Samsung folder and launch the SmartThings app 2 Tap Add device or tap Dev...

Страница 109: ...d you can control the device Adding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the same time Adding locations 1 Open the Samsung folder launch the SmartThings app and then tap Add location 2 Enter the location name To set a location tap Geolocation to sel...

Страница 110: ... the audio automatically every day at 7 00 AM 1 Open the Samsung folder and launch the SmartThings app 2 Tap and select a location 3 Tap Automations Add automation 4 Tap under If set the activation conditions for the automation and then tap Next 5 Tap under Then set actions to perform and then tap Done 6 Enter the automation name and tap OK Receiving notifications You can receive notifications fro...

Страница 111: ...the Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content with them via the corresponding app select a person s icon If the feature is not activated launch the Settings app tap Advanced features and then tap the Direct sh...

Страница 112: ...um Create a shared album to share photos or videos with others and download your files whenever you want To use this feature you must sign in to your Samsung account Google apps Google provides entertainment social network and business apps You may require a Google account to access some apps To view more app information access each app s help menu Some apps may not be available or may be labelled...

Страница 113: ...e or rent videos such as movies andTV programmes from Play Store Drive Store your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Страница 114: ...evices Refer toWi Fi for more information Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices using theirTransfer files t...

Страница 115: ...ou have used reaches your specified limit You can also activate the data saver feature to prevent some apps running in the background from sending or receiving data Refer to Data saver for more information SIM card manager Activate your SIM or USIM cards and customise the SIM card settings Refer to SIM card manager for more information Mobile Hotspot andTethering Use the device as a mobile hotspot...

Страница 116: ...revent the device connecting to the network automatically tap next to the network and tap the Auto reconnect switch to deactivate it If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and then...

Страница 117: ...cted devices in the list 3 Tap the device name to disconnect the devices Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Samsung is not responsible for the loss interception or misuse of data sent or received via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the ...

Страница 118: ...ices will be connected when the other device accepts the Bluetooth connection request Sending and receiving data Many apps support data transfer via Bluetooth You can share data such as contacts or media files with other Bluetooth devices The following actions are an example of sending an image to another device 1 Launch the Gallery app and select an image 2 Tap Bluetooth and then select a device ...

Страница 119: ...vents after downloading the required apps The device contains a built in NFC antenna Handle the device carefully to avoid damaging the NFC antenna Reading information from NFC tags Use the NFC feature to send images or contacts to other devices and read product information from NFC tags 1 On the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Place the NFC anten...

Страница 120: ...p open the Settings screen and tap Connections NFC and payment Tap and pay PAYMENT and then select an app The payment services list may not include all available payment apps Sending data with the NFC feature Allow data exchange when your device s NFC antenna touches the other device s NFC antenna 1 On the Settings screen tap Connections NFC and payment and tap the switch to activate it 2 Select a...

Страница 121: ...e SIM card settings Refer to Using dual SIM or USIM cards for more information On the Settings screen tap Connections SIM card manager Calls Select a SIM or USIM card for voice calls Text messages Select a SIM or USIM card for messaging Mobile data Select a SIM or USIM card for data services Confirm SIM card for calls Set the device to ask which SIM or USIM card to use for the next call when you m...

Страница 122: ...e USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile Hotspot andTethering Mobile Hotspot 2 Tap the switch to ...

Страница 123: ... Fi and mobile networks simultaneously Refer to Download booster for more information VPN Set up virtual networks VPNs on your device to connect to a school or company s private network Private DNS Set the device to use the security enhanced private DNS Ethernet When you connect an Ethernet adaptor you can use a wired network and configure network settings Printing Configure settings for printer p...

Страница 124: ...control your device s MirrorLink apps on the vehicle s head unit monitor On the Settings screen tap Connections More connection settings MirrorLink Your device is compatible with vehicles that support MirrorLink version 1 1 or higher Connecting your device to a vehicle via MirrorLink When using this feature for the first time connect the device to aWi Fi or mobile network 1 Pair your device with a...

Страница 125: ...ificantly different data transfer speeds the device may use only the fastest connection This feature supports HypertextTransmission Protocol HTTP 1 1 and Hypertext Transmission Protocol Secure HTTPS The feature cannot be used with other protocols such as FTP Sounds and vibration Options Change settings for various sounds on the device On the Settings screen tap Sounds and vibration Sound mode Set ...

Страница 126: ...ions Change the notification settings On the Settings screen tap Notifications Suggest actions and replies Set the device to suggest actions and replies for notifications Show snooze option Set whether to show the snooze option App icon badges Change the settings for app icon badges Status bar Set the device to display only three recent notifications and whether to show the remaining battery level...

Страница 127: ...splay colour for more information Font size and style Change the font size and style Screen zoom Change the screen zoom setting Full screen apps Select apps to use with the full screen aspect ratio Screen timeout Set the length of time the device waits before turning off the display s backlight Home screen Change the size of the grid to display more or fewer items on the Home screen and more Easy ...

Страница 128: ...usting the display colour Select a screen mode suitable for viewing movies or images or adjust the display colour to your preference If you select the Adaptive display mode you can adjust the display colour balance by colour value Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want Adaptive display This optimises the colour range saturation and sharpn...

Страница 129: ... by colour value Increase or lower certain colour tones by adjusting the Red Green or Blue value individually 1 On the Settings screen tap Display Screen mode Adaptive display 2 Tap Advanced settings 3 Adjust the R Red G Green or B Blue colour bar to your preference The screen tone will be adjusted Screensaver You can set to display images as a screensaver when the screen turns off automatically T...

Страница 130: ... and the locked screen Icons Change the icon style AODs Select an image to display on the Always On Display Lock screen Options Change the settings for the locked screen On the Settings screen tap Lock screen The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Smart Lock Set the device to unlock itself when trusted locations or...

Страница 131: ...s Select apps to display shortcuts to them on the locked screen About Lock screen View the Locked screen version and legal information Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected For example if you have set your home as a trusted location when you get home your device will detect the location and automatically unlock itself ...

Страница 132: ...rity update View the version of your device s software and check for updates Samsung Pass Verify your identity easily and securely via your biometric data Refer to Samsung Pass for more information Install unknown apps Set the device to allow the installation of apps from unknown sources Secure Folder Create a secure folder to protect your private content and apps from others Refer to Secure Folde...

Страница 133: ...ant to use your biometric data in apps or features such as Samsung Pass and Samsung Pay you must register your biometric data again Precautions for using face recognition Before using the face recognition to unlock your device keep the following precautions in mind Your device could be unlocked by someone or something that looks like your image Face recognition is less secure than Pattern PIN or P...

Страница 134: ...tions and tap Continue 3 Set a screen lock method 4 Select whether you are wearing glasses or not and tap Continue 5 Hold the device with the screen facing towards you and look at the screen 6 Position your face inside the frame on the screen The camera will scan your face If unlocking the screen with your face is not working properly tap Remove face data to remove your registered face and registe...

Страница 135: ...your face instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Face recognition 2 Unlock the screen using the preset screen lock method 3 Tap the Face unlock switch to activate it If you want to reduce the possibility of recognising faces in photos or videos tap the Faster recognition switch to deactivate it This may decrease the face recognition speed 4 ...

Страница 136: ... use your fingerprint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognised unlock the device using the pattern PIN or...

Страница 137: ...gerprint recognition sensor and your fingers are clean and dry The device may not recognise fingerprints that are affected by wrinkles or scars The device may not recognise fingerprints from small or thin fingers If you bend your finger or use a fingertip the device may not recognise your fingerprints Make sure to cover the entire fingerprint recognition sensor with your finger To improve recognit...

Страница 138: ...stering your fingerprints tap Done Deleting registered fingerprints You can delete registered fingerprints 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Select a fingerprint to delete and tap Remove Using Samsung Pass When you register your fingerprints to Samsung Pass you can use them to easily verify your identity or s...

Страница 139: ...your finger on the fingerprint recognition sensor and scan your fingerprint Samsung Pass Register your biometric data to Samsung pass and easily verify your identity when using services which require your login or personal information To use this feature your device must be connected to aWi Fi or mobile network To use this feature you must register and sign in to your Samsung account For more info...

Страница 140: ... 3 When a pop up window asking whether you want to save the sign in information appears tick Sign in with Samsung Pass and tap Remember Using Samsung Pass to sign in to apps You can use Samsung Pass to easily sign in to apps that support ID and password autofill 1 Open an app that you want to sign in to 2 Enter your ID and password and then tap the app s sign in button 3 When a pop up window askin...

Страница 141: ...ly enter your address or payment card information on apps that support personal information autofill 1 On the Samsung Pass main screen tap Autofill forms and select Add address or Add card 2 Enter the information and tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You c...

Страница 142: ... The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location Setting up Secure Folder 1 Launch the...

Страница 143: ...g auto lock for Secure Folder Set the device to automatically lock Secure Folder when it is not being used 1 Launch the Secure Folder app and tap Settings Auto lock Secure Folder 2 Select a lock option To manually lock your Secure Folder tap Lock and exit Moving content to Secure Folder Move content such as photos and videos to Secure Folder The following actions are an example of moving an image ...

Страница 144: ...d an app to use in Secure Folder 1 Launch the Secure Folder app and tap Add apps 2 Tick one or more apps installed on the device and tap Add To install apps from Play Store or Galaxy Store tap Download from Play Store or Download from Galaxy Store Removing apps from Secure Folder Tap and hold an app to delete and then tap Uninstall Adding accounts Add your Samsung and Google accounts or other acco...

Страница 145: ... content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later Backing up data 1 Launch the Secure Folder app and tap Settings Backup and restore 2 Tap Add account and register and sign in to your Samsung account 3 Tap Back up Secure Folder data 4 Tick items you want to back up and tap Back up Data will be backed up to Samsung Cloud Restoring data 1 Launch th...

Страница 146: ...he Settings screen tap Accounts and backup Regularly back up your data to a safe location such as Samsung Cloud or a computer so that you can restore it if the data is corrupted or lost due to an unintended factory data reset Accounts Add your Samsung and Google accounts or other accounts to sync with Backup and restore Keep your personal information app data and settings safe on your device You c...

Страница 147: ...rmation To restore backup data from Samsung Cloud using a Samsung account tap Restore data Tap to select a device select the data types you want to restore and then tap Restore The selected data will be restored to your device Using a Google account On the Settings screen tap Accounts and backup Backup and restore Back up my data for the Google account and then tap the switch to activate it Tap Ba...

Страница 148: ... up view Select apps to view their notifications via pop up windows When using this feature you can quickly view the contents via pop up windows by tapping the icon on the screen This feature is only available in apps that support the Multi window feature Screenshots and screen recorder Change the settings for screenshots and screen recorder Direct share Set the device to display the people you co...

Страница 149: ...all the second app The second app will be installed The second app s icon will be displayed with When you receive notifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uninstalling a se...

Страница 150: ...llbeing and parental controls DigitalWellbeing View the daily usage history of your device Refer to DigitalWellbeing for more information Parental controls Manage your children s digital use DigitalWellbeing View the daily usage history of your device You can also limit usage time or change the notification settings for each app On the Settings screen tap DigitalWellbeing and parental controls Dig...

Страница 151: ...en tap DigitalWellbeing and parental controls Wind Down 2 To set the schedule to activate wind down mode tap Set a schedule tap the switch to activate it and then set the days and time Device care The device care feature provides an overview of the status of your device s battery storage memory and system security You can also automatically optimise the device with a tap of your finger Using the q...

Страница 152: ...een the device s performance and battery usage Medium power saving Activate power saving mode to extend the battery s usage time Maximum power saving In maximum power saving mode the device decreases battery consumption by applying the dark theme and limiting the apps and features available Network connections except for the mobile network will be deactivated Managing the battery You can save batt...

Страница 153: ... the memory To delete files or uninstall apps that you do not use any more select a category Then tick items to select and tap Delete or Uninstall Memory On the Settings screen tap Device care Memory To speed up your device by stopping apps running in the background tick apps from the apps list and tap Clean now Security Check the device s security status This feature scans your device for malware...

Страница 154: ...ou can reset all your settings and network settings You can also set the device to restart at a preset time for device optimisation Adding device languages You can add languages to use on your device 1 On the Settings screen tap General management Language and input Language Add language To view all the languages that can be added tap All languages 2 Select a language to add 3 To set the selected ...

Страница 155: ...ure settings for Direct access and notification features Installed services View accessibility services installed on the device About Accessibility View the Accessibility information Contact us Ask questions or view frequently asked questions Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Settings screen tap So...

Страница 156: ... On the Settings screen tap User manual About phone Access your device s information On the Settings screen tap About phone To change your device s name tap Edit Status View various device information such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software informat...

Страница 157: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Страница 158: ...ched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Страница 159: ...y pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provider s base station Move to another area and try again ...

Страница 160: ... sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the camera app after trying these tips contact a Samsung Service Centre Photo quality is p...

Страница 161: ...r or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the following Ensure that the device you wish to connect with is ready to be scanned or connected to Ensure that your devic...

Страница 162: ...e minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage Delete unnecessary data such as cache using the device care feature or manually delete unused apps or files to free up storage space The Home button does not appear The navigation bar containing the Home button may disappear while ...

Страница 163: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are tradema...

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