Before contacting a service center
Appendixes
111
Situation
Suggested remedies
Your computer does not
recognize your camera
•
Make sure that the USB cable is connected
correctly.
•
Make sure that your camera is switched on.
•
Make sure that you are using a supported operating
system.
Your computer
disconnects the camera
while transferring files
The file transmission may be interrupted by static
electricity. Disconnect the USB cable and connect it
again.
Your computer cannot
play videos
Videos may not play on some video player programs.
To play video files captured with your camera, use the
Multimedia Viewer program that you can install with
the i-Launcher program on your computer.
Situation
Suggested remedies
i-Launcher is not
functioning properly
•
End i-Launcher and restart the program.
•
Make sure that
i-Launcher
is set to
On
in the
settings menu. (p. 97)
•
Depending on your computer's specifications
and environment, the program may not launch
automatically. In this case, click
Start
All Programs
Samsung
i-Launcher
Samsung i-Launcher
on your Windows computer.
(For Windows 8, open Start screen, and then
select
All apps
Samsung i-Launcher
.) Or, click
Applications
Samsung
i-Launcher
on your
Mac OS computer.