Suntrio Plus Series
- 50 -
Service after warranty expiration
If the inverters for maintenance are out of warranty, SAJ charges an on-site
service fee, parts, labor cost and logistic fee to end-user. Detailed standard
refers to the listed table.
Item
Return Factory
Maintenance
On-site Maintenance
Without parts
replacement
Labor + Logistic fee
(to & from SAJ)
Labor + On-site
attendance fee
With parts
replacement
Labor + Parts + logistic fee
(to & from SAJ)
Labor + On-site
attendance fee + Parts
■ On-site attendance fee: Cost of travel and time for the technician in
attending on-site.
■ Parts: Cost of replacement parts (including any shipping/admin fee that
may apply).
■ Labor: Labor time fee charged for the technician, who is repairing,
maintaining, installing (hardware or software) and debugging the faulty
product.
■ Logistic fee: Cost of delivery, tariff and other derived expense when
defective products are sent from user to SAJ or/and repaired products are
sent from SAJ to user.
Exclusion of Liability
Any defect caused by the following circumstances will not be covered by the
manufacturer’s warranty (the Dealers or Distributors are responsible and
