T-Mobile 5G Gateway User Guide
Page
13
Need help? Visit
https://www.t-mobile.com/internethelp
or call T-Mobile customer service at
1-844-275-9310
or call Metro support service at
1-888-8Metro8
Resetting the T-Mobile 5G Gateway
Resetting the T-Mobile 5G Gateway to factory default deletes all configuration changes made since
setup.
Using the Reset Port
You can reset the gateway using a paperclip and the Reset port, which is located on the
device’s bottom.
1. Press-and-hold a paperclip in the Reset port for 5 seconds
2
Withdraw the paperclip. LCD shows:
•
Factory reset in progress
•
T-Mobile animated logo
•
Power up animation
3
On the LCD, press
OK
on the LCD panel and you will see the
Connection
screen
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