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Troubleshooting
ACTIONS
Try to make a call to check that the mobile and the network are operational.
Check and deactivate the permanent calls forwarded (permanent calls
forwarded icon displayed). Check and deactivate the restriction on
incoming calls if necessary. If the poor reception persists, contact the
hotline.
Avoid holding the telephone with your fingers at the top of the rear
cover; this creates an obstacle for the antenna located at this spot.
Check that the SIM card used offers this service. Try to make a call to
check that mobile and network are operational.
Check the answer phone number is properly configured.To do this, go to
the "Calls" menu, select "Answer phone number" and check the number.
Otherwise, enter your operator's answer phone centre number.
Check that the SIM card does offer this service.
Programme the call to be forwarded to answer phoneusing the
information provided by the operator.
Call the answer phone to make it disappear.
Check the call group selected for the contact which has called: check the
ringtone selected for this call group.
P
ROBLEM
- S
ITUATION
No call reception
Network reception less good
during a call
Impossible to send message
No answer phonebox
Answer phone icon flashing
Wrong ringtone is played on call
reception
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