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Warranties
Damage resulting from inadequate packaging and/or poor packing of the equipment sent back to SAGEM SA.
Normal wear and tear of equipment and accessories.
Communication problems linked with a poor environment, especially:
Problems accessing and/or logging onto the Internet, such as breakdowns of the access network, the failure of the subscriber's
or his correspondent's line, transmission fault (poor geographic coverage by radio transmitters, interference, disturbance, fai-
lure or poor quality of telephone lines...), a fault inherent to the local network (cabling, file server, user terminal) and/or
transmission network fault (interference, disturbance, failure or poor quality of the network...).
Change of parameters of the cellular network made after the equipment was sold.
Supply of new software versions.
Current servicing work: delivery of consumables, installation or replacement of these consumables...
Call-outs for equipment or software modified or added without the written consent of SAGEM SA.
Faults or disruptions resulting from the use of products or accessories not compatible with the equipment.
Items of equipment returned to SAGEM SA without having complied with the return procedure specific to the equipment cove-
red by this warranty.
The opening or closing of a SIM operator key and call-outs resulting in the non-operation of the equipment resulting from the
opening or closing of SIM operator key done without the agreement of the original operator.
5.
In the cases of warranty exclusion and of expiry of the warranty period, SAGEM SA shall draw up an estimate to be given to the
customer for acceptance before any call-out. The repair and carriage costs (there and back) given in the accepted estimate will
be charged to the customer.
These provisions are valid unless a special written agreement has been made with the customer. If one of the provisions turns
out to infringe a legally essential rule that consumers could have the benefit of under the national legislation, this provision will
not be applied, but all other provisions will remain valid.
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