31
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
No crema.
•
Coffee beans are stale.
Buy freshly roasted coffee
with a roasted-on date.
•
Using Single Wall
Filter Baskets with
pre-ground coffee.
Ensure you use Dual Wall
Filter Baskets with
pre-ground coffee.
Espresso runs out
around the edge of the
portafilter.
and/or
Portafilter comes out of
the group head during an
extraction.
•
Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the centre
will not damage the
silicone seal.
•
There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
•
Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket
and portafilter are dried
thoroughly before filling
with coffee, tamping and
inserting into the group
head.
•
Too much coffee in the
filter basket.
Trim coffee dose using the
RAZOR
™
dosing tool after
tamping.
Unable to set auto
start time.
•
Clock not set.
Set clock.
E1, E2 or E3 error
message on LCD screen.
•
An error that cannot
be reset by the user
has occurred.
Contact Sage Customer
Service or go to
sageappliances.com
TROUBLESHOOTING
Содержание the Dual Boiler BES920
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