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Self-Test Feature
How to Fix Your Unit:
If the “Self-Test” animation continues to occur on your device, STOP
using your Compass. To resolve issue, please call Safeguard Equipment at
1-(208)-773-9263 or email our team at [email protected]
COMPASS was designed with a built-in Self-Test function that ensures that every sensor is always operating
properly. Every time the device is turned on and periodically while it’s in use, the COMPASS does a background
test on its sensors to evaluate whether they are operating properly.
If an abnormality with one of the sensors is detected, COMPASS will respond by locking the unit out to all user
operations. When this happens, the user is notified by the two corner lights changing to
RED
and
YELLOW
, as
shown in the image below.
On occasion, the unit’s Self-Test will lock out the device when it is first turned on. This most often happens when
the unit is in the vicinity of a detectable electrical field. Even proximity to a computer or other such device can
sometimes cause the COMPASS to lock the user out. If this happens, please see the instructions below on how to
reset the device if this should happen.
1. If a fault from the Self-Test is detected, Compass will lock out all user functions and provide a
RED
and
YELLOW
lights in the corners.
2. Once locked out, the user should return to an area where there are no electrical sources present. It is
important that the sensors are not detecting an electrical field when powering on.
3. If Compass still fails to regain operations, then press and HOLD the center button for 10 seconds. At this
point you should see the battery level animation. Once this animation is complete, your device will be reset.
4. Upon resetting the Compass, the sensitivity of the device will be set to HIGH. This is the factory pre-set
level. At this point the user can then manually adjust Compass to their desired sensitivity setting. This is
discussed under “Master Sensitivity Settings.” Once the device has been reset, the Compass is free be utilized
in normal operations.
5. If Compass continues to provide the “Self-Test” lockout display, please stop using that device until a
Safeguard representative has been contacted.
