SAFE Security Alarm System Operations Manual
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www.safesecurity.com
(800) 669-7779
HOW A SECURITY SYSTEM WORKS
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How do I get service for my alarm system?
Call SAFE when you need service for your system. Our trained and experienced staff is ready and available to assist you. If
you are experiencing any of the following issues, need operational instructions or just have a question about your alarm
system, please go to www.safesecurity.com. If our website does not answer your question, please call SAFE.
System not operating properly
Trouble light on or blinking
Unable to arm or disarm
Unable to silence
System not communicating with the central monitoring station
Remodeling or construction
Would like to add or remove components or modify the system design
System showing low battery or no power
Would like to upgrade the system
Issues are rare, but SAFE can assist you with these and any others problems you may experience with your system. If we
are unable to isolate and repair the problem over the telephone, SAFE will notify a local, SAFE Authorized Service Provider
who will schedule onsite service.
ALARM SYSTEM TESTING
Testing your alarm system is important!
Monthly testing of your alarm system is essential to ensure its proper function.
There are two types of tests to perform: testing signals within your home and testing the signal from your home to the
central monitoring station. The procedures may vary slightly depending on the manufacturer of your system. Refer to the
owner’s manual for your system. If you don’t have one, the following test procedures will work with most alarm systems.
Testing the operation of all door and window contacts, and motion detectors:
1.
Verify that the system is in READY mode. Do not arm it!
2.
Open each protected door and window, one at a time.
3.
Check that the keypad displays that the door or window you are testing is open.
4.
Close the respective door or window. The keypad should display READY mode.
5.
Repeat this procedure for each sensor in the system.
Testing the signal transmission to the central monitoring station:
Many systems have a test feature as an option. Please review your user guide and follow instructions for testing your
system.
1.
Call the monitoring station and ask that your system be placed in TEST mode. The operator may ask for your
account number and will ask for your password.
2.
If an auto test feature is not available, arm your system as usual and set it off by opening a door or window, or by
tripping a motion detector. Allow the siren to sound for a least one minute.
3.
Turn off your system and reset it to READY mode.
4.
Verify that the signal was received by the central monitoring station.
5.
Call the central monitoring station to take your system off TEST mode.