SAFE Security Alarm System Operations Manual
5
www.safesecurity.com
(800) 669-7779
BILLING
New customers:
Starting with your next regular billing, SAFE will be invoicing your account. Please review the payment
options below. At any time, if you wish to change to SAFEPay, our convenient automatic payment option, you may do so
easily and securely online at www.safesecurity.com. If you have any questions when your statement arrives, please
contact SAFE customer care at (800) 669-7779.
Payments by check may be made to:
SAFE Security
PO Box 660826
Dallas, TX 75266-0826
PAYMENT OPTIONS
Automatic Payments
Savings account, checking account or credit card withdrawal:
Your payments will be automatically transferred from your
financial institution (bank) to SAFE depending on the billing date you selected. You will not receive a paper invoice from
us. Each transaction will be recorded as a payment on your bank or credit card statement.
If your payment date falls on a weekend or holiday, your card will be charged the next business day.
You may also pay your bill online using your checking account or credit card at
www.safesecurity.com/support/payment.html. Our “green” SAFEPay automatic payment option is the most convenient,
saves time and money, and preserves environmental resources.
We hope you will enjoy the convenience of SAFEPay. If you have questions regarding your payments to SAFE, call a SAFE
customer care representative at (800) 669-7779.
Rejected Payments
Any check, automatic credit card or bank withdrawal payments that are rejected and returned will result in a $15
processing fee. To avoid additional processing charges, please ensure that we have a valid credit card or bank account
number at all times.
Billing Frequency
SAFE can bill you on a monthly, quarterly, semi-annual or annual basis. We also offer SAFEPay. This convenient method of
payment is drawn directly from your savings, checking account or credit card. Now you won’t have to hassle with writing
out checks and getting your payment in on time.
Billing Cycle
All accounts are billed by the calendar month, in advance of service and due upon receipt.
Account Numbers
You actually have two account numbers, one for billing (used by SAFE to provide information on your account); the other
is your central monitoring station identification number.