54
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could en-
counter with your machine. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. You
fi nd its contact details in the warranty booklet by-packed separately or on
www.philips.com/support.
Machine actions
Causes
Solutions
The machine does not switch
on.
The machine is not connected to
the electric network , or the main
switch is in O position.
Connect the machine to the electric
network , turn the main switch to I
position
The drip tray gets fi lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as normal machine
behavior.
The red
icon is always
displayed on the machine.
The coff ee grounds drawer was
emptied with the machine off .
The coff ee grounds drawer must
always be emptied with the machine
on. Wait until the
icon is display-
ed before refi tting the drawer.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
No hot water or steam is
dispensed.
The hole of the hot water / steam
wand is clogged.
Clean the hole of the steam wand
using a pin.
Make sure that the machine is off
and cold before performing this
operation.
Coff ee does not have enough
crema.
(See note)
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
Change coff ee blend or adjust the
grinder as explained in chapter
“Adjusting the ceramic coff ee
grinder”.
The machine takes a long
time to warm up or the
amount of water dispensed
is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place.
Turn the machine on. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
The coff ee grounds drawer is
inserted.
Remove the coff ee grounds drawer
before removing the brew group.
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