Only some coffee or no coffee is being dispensed (not first time use)/ The coffee is getting watery:
This can have different causes; 1). The grinder is blocked; clean the coffee bean
container and coffee duct outlet. 2). Polluted/not well greased brew group; clean the brew group and make sure it is well greased. 3). Grind setting is set too fine; change the
grinder to a course setting. 4). Extra water filter not well placed (optional); Remove the extra water filter and try to make a coffee. If this works replace the filter. 5). Air in the
internal circuit; dispense some hot water. 6). Lime scale is causing a blockage; if the machine has not yet been descaled, descale the machine.
Error message (E01/E03/E04/E05/E14)
E01:
Take out the brew group and unblock/clean the coffee duct outlet (coffee funnel). Clean and re-grease the brew group before placing it back.
E03/E04:
Clean and re-grease the brew group. Make sure the brew group is in rest position before placing it back.
E05:
1). Try to prime the machine by dispensing some hot water. 2.) The steam wand is clogged with dirt, clean it with a pin. 3). When using an extra water filter, remove this filter
from the water tank and turn the machine OFF and back ON. 4). Take out and place back the water tank a few times.
E14:
Switch OFF the machine and let it cool down for one hour.
There is water under the machine (machine is leaking):
This can have different causes; 1. The drip tray is too full and overflowed during brewing or the descaling process. Always
check the ’drip tray full’ indicator before brewing a coffee and empty the drip tray before you start descaling. 2. Check if the water tank is leaking. 3. The brew group or the drains
may be blocked, clean the brew group and the inside of the machine.
Cannot insert/remove the brew group:
Cannot insert:
1. Make sure the brew group is set in the rest position before placing it back. 2. If still not possible to insert; place back drip the tray including coffee ground
container, close service door, switch ON and back OFF the machine. Try again to insert the brew group.
Cannot remove:
1. Check if the machine is still in the descaling process, if yes then first finish the descaling. If not, place back the drip tray including coffee ground container, close
service door, switch ON and back OFF the machine. Try again to remove the brew group.
How come the drip tray fills up quite fast:
It is normal for the drip tray to fill up quickly and does not concern a defect. During use, the internal circuits are rinsed with water that
automatically ends up in the drip tray.
The machine is not grinding the beans:
1. Clean the coffee duct outlet and brew group. 2. The grinder can be blocked. Take out all beans, place the suction tube of a vacuum
cleaner on top of the grinder to vacuum all loose particles. 3. Change the grind setting to a courser setting.
There is coffee powder under the brew group/in the interior:
Because of the fineness of the ground coffee powder, some coffee powder residues in the interior and under the brew
group are normal. If there is a lot of coffee powder, the piston on the brew group is not well greased, clean and grease the brew group.
The coffee pucks are wet, and/or there is water in the coffee ground container:
Consistency of the coffee pucks is related to the settings of the machine, and does not directly
point to a machine defect. Expect watery coffee pucks or some extra water in the coffee ground container: 1. During first time use as auto-dosing system is still adapting. 2. After
switching to a different blend of coffee beans or adjusting the grind settings, just brew some extra cups. 3. After changing machine settings as grind setting, coffee volume and
aroma setting. A coarser grind setting, higher coffee volume or lighter aroma setting will lead to a waterier coffee puck.
Cannot finish the descaling procedure, machine keeps rinsing
:
Take out the water reservoir, dry the outside of the tank and place it back. Continue finishing the rinsing cycle.
Power button does not work/ cannot switch machine ON;
Make sure the power cord on the back of the machine is well inserted.
Brew group:
How to remove:
1.
Turn OFF the machine.
2.
Raise the coffee dispensing spout and remove the drip tray.
3.
Press the PUSH button and pull the brew group out.
How to insert, set in rest position
:
Important!
If the brew group does not stand in the rest position, it cannot be reinserted.
How to set the brew group in the rest position
1.
The lever must be in contact with the brew group base. Push it down.
2.
The two arrow heads on the side of the brew group will now match.
3.
The locking hook on the side of the brew group needs to be in uppermost position. Push it
upwards until you hear a soft click.
Trouble shoot:
