101
ENGLISH
101
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.saeco.com/support
for a list of frequently asked questions or con-
tact the Philips Saeco hotline in your country.
Contact details can be found in the warranty booklet packed separately or
at
www.saeco.com/support
.
Machine actions
Causes
Solutions
The machine does not turn
on.
The machine is not connected to the
electric network.
Connect the machine to the electric
network.
The power button is on position "0".
Check that the power button is set to "I".
The drip tray gets fi lled al-
though no water is drained.
Water is sometimes drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a normal behaviour of the ma-
chine.
Coff ee is not hot enough.
The cups/mugs are cold.
Preheat the cups/mugs with hot water or
use the hot water dispensing spout.
The beverage temperature in the
programming menu is set on Low.
Make sure that the temperature in the
programming menu is set on Normal or
High.
You added cold milk to the coff ee.
Cold milk lowers the temperature of the
fi nal product. Preheat the milk before
adding it to the beverage.
No hot water is dispensed.
The steam/hot water dispensing
spout is clogged or dirty.
Clean the hot water dispensing spout.
Inspect the steam spout to check that the
dispensing spout is not clogged. Make
a hole in the limescale using a pin or a
needle.
The machine does not fi ll
the cup/mug.
The machine has not been pro-
grammed.
Access the beverage programming menu
and adjust the coff ee length setting ac-
cording to your personal taste for each
type of beverage.
Coff ee does not have
enough crema
(see note).
The blend is unsuitable, coff ee is not
freshly roasted or the grind is too
coarse.
Change coff ee blend or adjust grinding as
explained in the “Adjusting the Ceramic
Coff ee Grinder” chapter.
The coff ee beans or the pre-ground
coff ee are too old.
Make sure that you use fresh coff ee beans
or pre-ground coff ee.
Milk does not froth.
The milk dispensing spout has not
been pulled out
Check that the milk dispensing spout has
been pulled out correctly up to the “
” icon
The carafe has not been correctly
reassembled or with all its compo-
nents.
Make sure the tube is correctly inserted.
All its components have to be correctly
reassembled, as described in the “Weekly
cleaning of the Milk Carafe” section.
