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12 TROUBLESHOOTING
Machine actions
Causes
Solutions
The machine does not turn on.
The machine is not plugged in and/or the power
button is positioned on “0”.
Plug in the machine and/or switch the power but-
ton to “I”.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
Cup-warming surface deactivated.
Activate the cup-warming surface and wait for the
cups to warm.
Coff ee does not have enough crema.
(see note).
The blend is unsuitable, coff ee is not freshly roast-
ed or the grind is too coarse.
Change coff ee blend or adjust the grind as ex-
plained in the "Adjusting the Coff ee Grinder"
section.
The machine takes a long time to warm up
or the amount of water dispensed from the
wand is too little.
The machine circuit is clogged by limescale.
Descale the machine.
Bubbles form at the Cappuccinatore spout
while dispensing milk.
The tube fi ttings are not properly connected or not
completely inserted in the Cappuccinatore and/or
Thermos.
Insert the whole suction tube into the Cappuc-
cinatore.
Steam comes out of the Cappuccinatore
when sucking milk.
There is no more milk in the container.
Check that there is still milk. If necessary, replace
the milk container with a new one.
The Brew Group cannot be removed.
The Brew Group is out of place.
Turn on the machine. Close the service door. The
brew group automatically returns to the initial
position.
Coff ee grounds drawer inserted.
Remove the coff ee grounds drawer before remov-
ing the brew group.
The machine grinds the coff ee beans but no
coff ee comes out.
(see note).
The Brew Group is dirty.
Clean the Brew Group ("Brew Group - Weekly
Cleaning" section).
The dispensing spout is dirty.
Clean the dispensing spout.
Coff ee is too weak.
(see note).
Dose is too low.
Adjust the amount of coff ee to be ground.
Coff ee is dispensed slowly.
(see note).
The coff ee grind is too fi ne.
Change coff ee blend or adjust the grind as ex-
plained in the "Adjusting the Coff ee Grinder"
section.
The Brew Group is dirty.
Clean the Brew Group ("Brew Group - Weekly
Cleaning" section).
Coff ee leaks out of the dispensing spout.
The dispensing spout is clogged or in the wrong
position.
Clean the dispensing spout and its holes.
Position the dispensing spout correctly.
Note: These problems can be considered normal if the coff ee blend has been changed or if the machine has just been
installed.
Please contact our consumer care help line on the phone number listed on the last page of this document for any prob-
lems not covered in the above table, or when the suggested solutions do not solve the problem.
