700-8000
September - 2010
9
IN NO EVENT SHALL S.R. SMITH BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS LIMITED WARRANTY OR OTHERWISE.
No representative of S.R. Smith, nor any of its agents, distributors or dealers has any authority to alter in any manner the terms of
this warranty and S.R. Smith is not responsible for any undertaking, representation or warranty made by any other person beyond
the warranty expressly set forth in this warranty.
Warranty Procedures
The S.R. Smith warranty becomes effective on the date of manufacture.
To initiate a warranty replacement, Please follow the process outlined below.
1.
Take photos of the damaged product.
a) The photo must include the entire unit (i.e. board and stand or slide from a distance).
b) Also include one photo or more of the damaged area.
2.
Remove the serial # sticker from the product.
a) S.R. Smith provides a serial # for every board, stand, slide and rail product we produce. The
sticker with the serial number for our boards, stands and slides is a silver, 1" long rectangular
sticker found on the side or bottom of the item. The serial # sticker for our rail products is clear
and 2" long. It will be found on the inside of the topmost curve.
3.
Attach the photos and the serial # sticker to a written request for replacement under the
S.R. Smith warranty.
Please include the following information:
a) Product name and description. (i.e.:. board length/color, curve direction of slide, etc.)
b) Date of purchase and/or date of installation.
c) Description of damage.
d) Shipping address with a contact name and phone number.
4.
Return to us by mail the photos, serial # sticker and your written request to:
S.R. Smith, LLC
PO Box 400
1017 SW Berg Pkwy
Canby, OR 97013
Attn: Warranty Specialist
**Please Note: Missing information will result in a processing delay and possibly denial of your claim.
Should you have any questions regarding this process, please contact
S.R. Smith's Warranty specialist at 800.824.4387 or email
