15
TROUBLESHOOTING
PROBLEM
SOLUTION
Unit won’t turn on.
•
Make sure the unit is plugged in. Select a cooking
function or bake temperature and ensure there is time
on the digital display. Press the start/stop button. If the
start/stop light is illuminated, your oven is powered on
and heating.
Heating elements are not
glowing.
•
Check that the start/stop light is illuminated which
indicates unit is powered on. The heating elements
should glow red after 1 minute of heating up. During
operation, they cycle on and off.
Fan is not operating during
air fry mode.
•
Check that the function knob is set to air fry. When
oven is in air fry mode, you should hear the fan
humming.
Bottom of bread is not
toasting.
•
Make sure wire rack is used in the down position with
the “toast” label facing up. The cross wires should be
close to the steam/crumb tray.
•
Clean the crumb/steam tray to remove food residue.
•
Do not use foil on the crumb/steam tray
Smoke is coming out of the
unit.
Unit may smoke upon the
initial start-up.
•
The oven may create smoke when high-fat or greasy
foods drip on the crumb/steam tray. Cook these kinds
of food in the bake pan or other bakeware placed on
top of the wire rack.
•
Run steam clean cycle and thoroughly wipe down
interior and clean the crumb/steam tray.
•
Ensure there is no food debris in the bottom of the oven
underneath the crumb/steam tray.
•
If smoke issue persists, use the bake function at a
lower temperature.
Food was burned.
•
Make sure you are not cooking directly on the crumb/
steam tray.
•
See page 5 for the best cooking support for your food.
•
In air fry mode, gently shake the food half-way through
the cycle to get more even cooking.
•
Next time lower the temperature or shorten the cooking
time.
Food is not crispy in air fry
mode.
•
Use the mesh basket and ensure the food is arranged
in a single layer without any overlap.
•
If using a bake pan instead of a mesh basket for highfat
or greasy foods, the food will not be as crispy.
•
Clean the crumb/steam tray to remove any residue.
•
Do not use foil on the crumb/steam tray
Cooking too slowly.
•
Increase the cooking temperature.
•
Clean the crumb/steam tray to remove any residue.
