13
ERROR CODE DISPLAY AND SOLUTIONS
Error Code
Reason
Solutions
NL CHECK
FAIL
Problem with the left sensor (possibly dirty or broken)
Clean the sensor or contact Royal Sovereign.
NR CHECK
FAIL
Problem with the right sensor (possibly dirty or broken)
Clean the sensor or contact Royal Sovereign.
UV CHECK
FAIL
Rejected for suspicious UV
Clean the sensor or contact Royal Sovereign.
HOPPER
CHECK FAIL
Problem with Banknote feeding Sensor (possibly dirty or
broken)
Clean the sensor or contact Royal Sovereign.
STACKER
CHECK FAIL
Problem with the banknote receiving sensor (possibly dirty
or broken)
Clean the sensor or contact Royal Sovereign.
ERROR HALF
Suspect note is flagged due to half note error (suspicious
bill size)
Remove first bill from the stacker, then
continue counting.
ERROR
DOUBLE
Suspect note is flagged due to double note error (two or
more banknotes passed together)
Remove first bill from the stacker, then
continue counting.
ERROR EC
Suspect note is flagged due to jointed notes error
Remove first bill from the stacker, then
continue counting.
ERROR JAM
Jammed note.
Remove jammed bill from the machine, then
continue counting.
ERROR UV
Suspect note is flagged due to UV error
Remove first bill from the stacker, then
continue counting.
ERROR MG
Suspect note is flagged due to MG error
Remove first bill from the stacker, then
continue counting.
ERROR DD
Suspect note is flagged due to Dimensional note error (size
of banknote)
Remove first bill from the stacker, then
continue counting.
The display may show some error codes when counting, which means there are some problems with the
machine. Refer to the chart below to solve the errors.
If you are receiving error codes above, check the machine for dust. If you continue to receive error codes, please contact
Royal Sovereign’s Customer Service at 1-866-961-6673
