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Wireless N300 Mini USB Wi-Fi Adapter
User Manual
RNX-N300UBv2
Appendix: Troubleshooting
If you encounter any problems while using this wireless network adapter, do
not panic. Before you call Rosewill Tech Support for help, you can check this
troubleshooting table for easy solutions to potential issues.
Scenario
Solution
I can’t find any
wireless access
points / wireless
devices in “Site
Survey” function.
1. Click “Rescan” a few times to see if you can find any wireless
access point or wireless device.
2. Please move closer to any known wireless access point.
3. Ad hoc function must be enabled for the wireless device you
wish to establish a direct wireless link.
4. Please adjust the position of network card (you may have to move
your computer if you’re using a notebook computer) and click
‘Rescan’ button a few times. If you cannot find the wireless
access point or wireless device you want to connect by doing this,
try to move closer to the place where the wireless access point or
wireless device is located.
Nothing happens
when I click “Open
Config
Utility”.
1. Please make sure the wireless network card is inserted into your
computer’s USB port.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
I cannot establish
connection with
a certain wireless
access point.
1. Click “Add to Profile”.
2. If the SSID of access point you wish to connect is hidden
(nothing displayed in “SSID” field in “Site Survey” function),
you have to input correct SSID of the access point you wish
to connect. Please contact the owner of access point to ask for
correct SSID.
3. You have to input correct passphrase / security key to connect
an access point with encryption. Please contact the owner of
access point to ask for correct passphrase / security key.
4. The access point you wish to connect might only allow network
adapters with specific MAC address to establish connection.
Please go to “Status” menu and write the value of “MAC
Address” down, then present this value to the owner of access
point so they can add the MAC address of your network
adapter to their access point’s list.
The network is slow
/ having problems
when transferring
large files.
1. Move closer to the place where access point is located.
2. There could be too many people using the same radio channel.
Ask the owner of the access point to change the channel number.
RNX-N300UBv2_A
Technical Support Information
[email protected] 1-800-575-9885
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Thank you for purchasing a quality Rosewill product.
Please register your product at www.rosewill.com
for complete warranty information and support for your product.
