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SERVICE and MAINTENANCE

ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL

47

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you
must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This
Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more
information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics

Attn: RA__________
10707 Stancliff Road
Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your switch, consult the
appropriate sections of this manual. If, however, you require additional information or assistance, please contact the
Rose Electronics Technical Support Department at:

Phone: (281) 933-7673
E-Mail: [email protected]
Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose
Electronics Technical Support Department.

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Содержание UCR-1R1X16U/2

Страница 1: ...UltraConsole Remote 2 KVM MATRIX SWITCH WITH REMOTE ACCESS 10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 www rose com INSTALLATION AND OPERATIONS MANUAL ...

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Страница 3: ...E LIMITED IN DURATION TO A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE YOUR SOLE REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE IN N...

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Страница 5: ...ure System menu 21 System settings 21 Appearance settings 22 Configure Computer menu 23 Configure KVM menu 25 Configure User menu 26 Configure profile menu 27 Configure group menu 28 Configure Language 29 System Status display 30 Save menu 31 Switch Installation Single Unit 32 Switch Installation Multiple units BUS topology 34 Connecting the expansion units 35 Remote System Operation 36 Connecting...

Страница 6: ...nu 25 Figure 12 Configure User menu 26 Figure 13 Configure Profile menu 27 Figure 14 Configure Group menu 28 Figure 15 Configure language menu 29 Figure 16 System Status display 30 Figure 17 Save menu 31 Figure 18 Buss Configuration 34 Figure 19 VNC Viewer Toolbar 37 Figure 20 Host Configuration window 39 Figure 21 Computer Select Window 40 Appendices Page Appendix A Specifications 52 Appendix B P...

Страница 7: ...ng solution that provides the flexibility integrity and security required for today s business environment The UltraConsole Remote 2 consists of an IP input module and a KVM switch module The IP input module controls unit access locally and remotely and access security The KVM switch module controls the port switching and has its own unique OSD that can be configured with appearances port settings...

Страница 8: ...re Control and Private provide flexibility in configuring the UltraConsole Remote 2 to conform to your security requirements Profiles can be defined and assigned to each user that defines which connected devices they have access to and the connect mode Flexibility Modular design makes for easy installation maintenance and expandability Plug in expansion boards make the UltraConsole Remote 2 easy t...

Страница 9: ...for cable part numbers Package contents The shipping package content consists of the following The UltraConsole Remote 2 unit Rackmount Kit Power cord North American shipments only RJ12 serial cable RJ to DB9 adapter Installation and operations manual Serial CPU KVM and expansion cables are usually shipped separately If the package contents are not correct contact Rose Electronics or your reseller...

Страница 10: ...gle user 4 port model Single user 8 port model Single User 16 port model 1 x 8 Model number UCR 1R1X8U 2 1 x 16 Model number UCR 1R1X16U 2 Connector Description Connector Description Power Connector IEC320 KVM Connector DB25F Expansion card s Connectors DB15M Output DB15F Input RS232 Serial connector RJ12F CPU Connector DB25F Network connector RJ45F JP1 ...

Страница 11: ... of the UltraConsole Remote 2 is easy and straightforward The installation consists of 1 Install the hardware Unit cables CPUs Servers serial devices local KVM station 2 Configuring the UltraConsole Remote 2 from the local KVM station for remote access assign IP sub net etc 3 Remotely configure the unit from a Windows based workstation on your network 4 Configure the CPU and KVM ports The Versatil...

Страница 12: ...using a CPU adapter cable If power must remain on a computer server that will be connected DO NOT connect the computer server to the UltraConsole Remote 2 at this time The unit should have the CPU port properly pre configured for the correct keyboard and mouse type Connecting to the network Connect the UltraConsole Remote 2 to the network using a standard network cable Connect the cable from the L...

Страница 13: ...ake sure power is applied to all devices Computer UltraConsole Remote 2 and Monitor Make sure a computer is connected to CPU port 1 and that computer is powered on If no computer is connected to port 1 the OSD menu screens may not sync With power applied a standard login screen will display on the KVM monitor Login on to the unit using the default user ID admin and no password After a successful l...

Страница 14: ...compatible with the network UltraConsole Remote 2 will be connected to Figure 4 Network Configuration Menu MAC address Media Access Control address this is the unique and unchangeable code that was hard coded within your UltraConsole Remote 2 unit when it was built It consists of two 6 digit hexadecimal base 16 numbers separated by colons A section of the MAC address identifies the manufacturer wh...

Страница 15: ...e progression bar unless the same key is pressed repeatedly Periodically a new star character will be added to the bar as the random data are accepted as part of the new encryption key When the bar is full the final encryption keys for your UltraConsole Remote 2 will be created this process takes roughly 30 to 40 seconds Once the secure key has been calculated the UltraConsole Remote 2 will restar...

Страница 16: ...ends both on the type of mouse and the type of driver as various combinations of PS 2 and IntelliMouse are possible Using the incorrect restore function may produce unpredictable results and require the computer to be re booted 1 Select the Restore mouse functions option to display 2 Select one of the following options 3 Restore Standard Mouse if PS 2 mode is required or Restore IntelliMouse if In...

Страница 17: ...install a temporary Java applet on the requesting computer and then display a standard logon screen Enter the username of admin and the admin password Upon validation the connected computer s video will display in the browser s VNC viewer window In the upper right corner of the window is a Configure tab Click on this tab to display the remote configuration option menu as shown below Remote Configu...

Страница 18: ...details for each host system connected to UltraConsole Remote 2 128 entries max Add host names Users Hotkey and power control sequence Logging and Status Provides various details about the UltraConsole Remote 2 activity LDAP Configuration Configures unit for LDAP Return to Host Exit the configuration menu system and return to the host computer Following is an explanation and examples of each of th...

Страница 19: ...is applied to the unit the user is automatically logged on When not is use the user should logoff Unit Configuration The Unit Configuration option tab will display the following menu Hardware Version Indicates the version of the electronic circuitry within the UltraConsole Remote 2 unit Firmware Version Indicates the version of the hardwired software within the UltraConsole Remote 2 flash memory T...

Страница 20: ...er off This setting does not enforce encryption unless a viewer specifically requests it If a viewer has its Let server choose setting then an un encrypted link will be set up Prefer on This setting generally enforces encryption unless an earlier viewer version is unable to support it in which case the link will be un encrypted If a viewer has its Let server choose setting then the link will be en...

Страница 21: ...ain connected KVM switches In such cases data are discarded causing the local and remote mouse pointers to drift apart If this effect is encountered increase the mouse rate to around 30ms data are then sent at a slower rate of 33 times per second Single Mouse Mode Mouse Switch This option allows you to select the mouse button combination that can be used to exit from single mouse mode when active ...

Страница 22: ... is the identity of the UltraConsole Remote 2 within a network The IP address can be altered to suit the network it is connected on It can either be entered manually or configured automatically using the DHCP option When the DHCP option is enabled this entry is grayed out IP Network Mask Also often called the subnet mask this value is used alongside the IP address to help define a smaller collecti...

Страница 23: ... Entry 1 Name and hot key defined to switch to CPU port 1 Entry 2 for CPU port 2 etc Examples of Hot key sequences for switching to a given port are shown below To add a new entry to the Host Configuration click highlight one of the host entries to bring up the host configuration dialog box Select each item 1 128 as needed and enter the Name Users and Hotkey KVM port keyboard sequence Click Save a...

Страница 24: ... Clear log tab will clear all entries in the log The Refresh tab will refresh the log list The Syslog Server IP Address field is an optional field where you can enter an IP address to send the status log The Save tab will save the log file The Cancel tab will exit the log menu and return to the main menu To copy and paste the log You can copy the information listed within the log and paste it into...

Страница 25: ...upported choices will display Enter or select the information needed and press Enter To return to the previous page or abort an input press the Esc key Switch Module Menu Structure System settings Computer name KVM name User name Configure switch password Keyboard Resolution Password Starting computer number Mouse Start Profile Maximum computers User Keyboard settings PC keyboard rate PC keyboard ...

Страница 26: ...he left control Ctrl key then the F12 key The main menu will display on top of a currently connected computers video If no computer is connected to supply the video the display s background is black The text box at the bottom of the menu screen provides a brief explanation of the menu option selected The following pages explain the UltraConsole Remote 2 menus and the options available Save the cha...

Страница 27: ...icular UltraConsole Remote that is configured in an expanded topology Switch 1 s starting computer number is always 1 Switch 2 s number is the total RS232 ports on Unit 1 times 4 1 Switch 3 s number is the total RS232 ports on Unit 1 and Unit 2 times 4 1 and so forth To enter the Starting computer number use the up down arrow keys and select Starting computer number and press Enter An input box wi...

Страница 28: ...e Default Night sky Sets the colors for the configuration menus To change the color scheme select Menu color scheme and press Enter A selection box will display showing the supported color schemes Use the up down arrow keys to select the desired scheme and press Enter The menu color schemes choices are Night Sky cyan magenta white and blue Tuxedo black red and white Aquarium yellow magenta blue cy...

Страница 29: ... anywhere on the screen and press Enter when the desired position is reached Do not set the screen position off the visible screen area This could cause rainbows or bars of shaded video Valid position ranges are Horizontal 0 64 Vertical 0 99 Fadeout seconds Default 5 seconds Sets the amount of time the connection status box displays Valid fadeout times are 0 255 seconds A value of zero disables di...

Страница 30: ...ys to select the keyboard type or serial support needed for the selected computer and press Enter The choices are PC1 Supports most IBM compatible PCs PS 2 models and PCs that do not use PC mode 2 PC2 Supports most PCs PC3 Supports Unix workstations and servers IBM RS 6000 SGI HP700 or 9000 series DEC Alpha or other computers USB PC USB PC keyboard support USB Sun USB Sun keyboard support Sun Supp...

Страница 31: ...nd using the right arrow key select the resolution field and press Enter A list of supported resolutions will display Select the new resolution from the list and press Enter The supported resolutions are 640x480 60Hz 640x480 72Hz 640x480 75Hz 640x480 67Hz 832x624 75Hz 1152x900 66Hz 1152x900 76Hz This resolution setting will be used if no video is detected from the connected CPU port Start Default ...

Страница 32: ...sing the same user name will have the same access rights User name Default User x where x 1 to 80 To change a user name select it and press Enter An input box will display Type in a new user name 8 characters max case sensitive and press Enter Password Default no password This field assigns a unique password to a selected user Any KVM station that has Login enabled the user must enter their userna...

Страница 33: ... mode needed and press Enter The modes are View Profiles set to the view mode allow users to switch to any computer but have no keyboard or mouse control only view privileges Share Profiles set to the share mode allow users to take keyboard and mouse control of a computer on a first come first serve basis Control of the computer is based on the time out value entered in the share column Control Pr...

Страница 34: ... are 0 to 9999 minutes A value of 0 zero disables the automatic logout function If login is enabled for a KVM station but the Logout time is set to zero the user remains logged in until they manually log out using the Ctrl L command Configure group menu Figure 14 Configure Group menu The configure group menu allows you to assign a computer to one or more groups Users that are assigned a profile th...

Страница 35: ...uage from the Main menu displays a choice box of different language options Select the language needed and press Enter This changes all the menu and display information to that selected language The language options are English Francais Deutsch Espanol Italiano Portugues Italiano and Portugues languages are available on request ...

Страница 36: ...e CPU ports are Left square to right square CPU port 1 port 2 port 3 and port 4 Green CPU is on Red CPU is off Pos Position Displays the slot where a CPU card in the system is installed for a given switch Slot 1 is the bottom CPU card slot 2 is the top CPU card for the 2 user model slot 4 is the top CPU card for the 4 user model Ver Version Displays the last three digits of the firmware main progr...

Страница 37: ...will check and display how many CPU cards in the system to update This is the total number of CPU cards RS232 ports in the system not counting the one the KVM station is connected to Total boards 1 A YES NO selection box will display Choose YES to save the changes to flash memory on all powered on UltraConsole switches Choose NO for temporary or incorrect changes The temporary settings will only b...

Страница 38: ... at this time but it is not necessary to install a single unit The Unit above can be any UltraConsole Remote 2 model If removing power from a computer is not practical pre configure the UltraConsole Remote 2 to define that CPU port s keyboard and mouse types This procedure should only be done if the CPUs keyboard and mouse can be disconnected and re connected without affecting the interface The de...

Страница 39: ...the supported keyboard or mouse types c Select the correct keyboard or mouse type for the selected computer and press Enter d Press ESC to return to the Main menu and save the changes e Connect the computer to the pre configured CPU port 7 Boot the computer the KVM station is connected to if the computer power was off You should see the boot up sequence on the KVM monitor If the computer was conne...

Страница 40: ...the network can be done at this time but it is not necessary to install multiple units Figure 18 Buss Configuration The main unit can be any UltraConsole Remote 2 model other expansion units are UltraConsole units The BUS installation procedure is very similar to the single Unit installation with the addition of connecting the expansion cables and changing two configuration parameters the Starting...

Страница 41: ...switches 2 Configure the Starting computer number for all the UltraConsole Remote switches starting with Unit 2 by Unit 1 default 1 a Connect a KVM station to Unit 2 s KVM 1 connector using the appropriate KVM adapter cable b Apply power to the KVM monitor and to UltraConsole 2 c When the internal diagnostic completes press and release the left control Ctrl key then the F12 key to display the Main...

Страница 42: ...er the installation is complete run the VNC viewer program and the VNC Viewer Connection Details window will display Make sure that the Server IP address is correct and the port number is 5900 If the port number was changed during the unit configuration procedure this number will match that VNC port configuration number Click on OK to enter your Username and Password Click on the OK tab and VNC Au...

Страница 43: ...e the Video Mouse After the calibration is complete the mouse cursors will follow each other over the viewer window Figure 19 VNC Viewer Toolbar Controls Tab When you click on the Controls tab the below dropdown menu will display Single Mouse Mode This mode is for fast network connections where the cursor response is sufficient to provide instant visual feedback on the remote screen When enabled t...

Страница 44: ...e manually adjusted Use the Calibrate All button to automatically determine the optimum settings for all items Note Before using the Calibrate All option if possible remove on screen display OSD elements generated by any connected KVM switches such as a host name label or menu These OSD elements use different video rates to those of the host system s and can affect the setting of the automatic thr...

Страница 45: ... 2 Enter the name for this position Example Computer 6 Enter the user names that will be given access to this host location An allows all users access or a list of users separated by commas e g admin nigel andy steve 3 Enter the Hotkey KVM port keyboard command sequence to switch to the CPU port ctrl 6 enter for locations 10 or greater like port 15 the command sequence would be ctrl 1 5 enter When...

Страница 46: ...figured to either the Command Keyboard Control tab or the Hosts tab and the keyboard input sequence entered The easiest way to switch to a CPU port is invoke the Computer select window To do this using the VNC viewer press and release the Ctrl key then within 2 seconds press the Esc key The computer select window will display listing all the computers connected to the UltraConsole Remote 2 This li...

Страница 47: ... flash memory Once saved that CPU port is configured for serial support Configure Computer Computer name Keyboard Mouse 1 Computer 1 PC2 PS 2 2 Computer 2 Serial 9600 N 8 1 3 Computer 3 PC2 PS 2 4 Computer 4 PC2 PS 2 5 Computer 5 PC2 PS 2 6 Computer 6 PC2 PS 2 7 Computer 7 PC2 PS 2 8 Computer 8 PC2 PS 2 9 Computer 9 PC2 PS 2 10 Computer 10 PC2 PS 2 11 Computer 11 PC2 PS 2 12 Computer 12 PC2 PS 2 1...

Страница 48: ...42 ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL The page up and page down keys allow you to scroll the incoming pages in the four page scroll buffer The F12 key clears the screen ...

Страница 49: ...ialog box will display Click on the Connect Using down arrow to display the connect options Select the Direct Connect option for the COM port you are using and click OK The COMx properties dialog box will display Using the drop down selection boxes select the following values for each setting Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow Control Hardware Click OK when all values ha...

Страница 50: ...from current setting press 2 The message below will appear You must change or verify that the computer s baud rate matches the UltraConsole Remote 2 baud rate If you are using Windows HyperTerminal on your computer first disconnect from the UltraConsole Remote 2 switch by clicking on the HyperTerminal disconnect ICON Change the baud rate to match the UltraConsole remote 2 switch s baud rate then c...

Страница 51: ...file transfer function will start While the file is being sent periods are sent to indicate the copying progress Once the file has been sent you will see the message After the flash memory is programmed the serial menu will display Updating the firmware or kernel programs does not change any of the custom settings that have been made You may receive one of the following errors during the file tran...

Страница 52: ...oosing option 4 or 5 for the program to propagate to the other cards in the system Option 6 Reset to Factory Defaults This CPU card only NOTE Before resetting any CPU card to factory defaults note the starting computer number listed on the Serial menu Option 1 When resetting a CPU card to factory defaults this number will be set to one 1 and must be changed back to the original value by using opti...

Страница 53: ...e original container or equivalent insured and shipped to Rose Electronics Attn RA__________ 10707 Stancliff Road Houston Texas 77099 USA Technical Support If you are experiencing problems or need assistance in setting up configuring or operating your switch consult the appropriate sections of this manual If however you require additional information or assistance please contact the Rose Electroni...

Страница 54: ...cause damage to them Use only power cords power transformer and connection cables designed for this Unit Use only a grounded three wire electrical outlet Keep objects that might damage this Unit and liquids that may spill clear from this Unit Liquids and foreign objects might come in contact with voltage points that could create a risk of fire or electrical shock Operate this Unit only when the co...

Страница 55: ...djust only items mentioned in this manual Safety and EMC Regulatory Statements Informations concernant la sécurité Symbole de référence à la documentation Si le produit est marqué de ce symbole reportez vous à la documentation du produit afin d obtenir des informations plus détaillées WARNING Dans la documentation un WARNING indique un danger susceptible d entraîner des dommages corporels ou la mo...

Страница 56: ...of application windows When logging on using VNC viewer I cannot enter a username Either the VNC viewer is an old version or only the admin user has been configured on the unit Computer does not boot keyboard or mouse error received CPU cable is loose Re seat cable and hit F1 to continue or reboot computer Wrong cable plugged in Keyboard and mouse cables reversed CPU cable is defective Try using C...

Страница 57: ... type Verify that resolution and distance match Appendix I Video Quality Chart Upgrade cable if necessary Video not synchronized or wrong color Cable is loose Re seat cable Wrong computer CPU cable used If you have a 9515 9517 9518 XGA mono or similar monitor you must use special cables or adapters Cable is defective Try using cable from another computer CPU If problem goes away cable is defective...

Страница 58: ...800Cnnn Coax Sun Video kbd mouse 13W3 MD8 UCR 2 to CPU CAB C1Y0509Cnnn DB25M to VGA AT Kbd Serial mouse UCR 2 to CPU CAB CXUSBCnnn DB25M to VGA USB Kbd Mouse UCR 2 to CPU CAB R3W30606Cnnn DB25M to 13W3M PS 2 Kbd mouse UCR 2 to RS6000 CAB R1W30606Cnnn DB25M to 13W3M PS 2 Kbd mouse UCR 2 to RS6000 CAB S13W30606Cnnn DB25M to 13W3M PS 2 Kbd mouse UCR 2 to SGI CAB RGBHV0606Cnnn DB25M to RGBHV PS 2 Kbd ...

Страница 59: ...en the screws used to mount the Unit to the mounting brackets The following general guidelines should be observed when installing your Unit into a rack a The UltraConsole Remote 2 is designed to work in an ambient temperature of 0ο C to 45ο C 32ο F 113ο F b Do not block power supply vents or otherwise restrict airflow when rack mounting this Unit c Mechanical loading of the rack should be consider...

Страница 60: ...option is not selected ZRLE This is a highly compressed method Hextile This method offers better performance than the ZRLE when used over a high speed network because there is no need for the UltraConsole Remote 2 to spend time highly compressing the data Raw This is a primitive uncompressed method that is mainly used for technical support issues You are recommended not to use this method Color le...

Страница 61: ...e of the viewer window Custom Size Adjusts the server screen image according to the Width and Height settings in the adjacent fields A drop box to the right of the fields allows you to define the image size by percentage or by pixels as required Preserve Aspect Ratio When ticked maintains a consistent ratio between the horizontal and vertical dimensions of the screen image Inputs tab Enable all in...

Страница 62: ...mouse movement information that is sent to the UltraConsole Remote 2 and host system This is useful for slow connections and you will notice that the remote cursor will catch up with the local cursor roughly once every second Enable 3 button mouse emulation This feature allows you to use a 2 button mouse to emulate the middle button of a 3 button mouse When enabled press the left and right mouse b...

Страница 63: ...s it This option does not apply to UltraConsole Remote 2 connections Identities tab This feature helps your VNC viewer to confirm that a revisited UltraConsole Remote 2 is genuine and not another device masquerading as an UltraConsole Remote 2 The list given will retain the identities of all visited units that have full security enabled When you first make a secure connection to the UltraConsole R...

Страница 64: ... that they can be copied from one viewer to another Configuration File Save As Allows you to save the current settings under a new name so that they can be copied from one viewer to another Defaults Reload When clicked all connection options are returned to the default settings that are currently saved Defaults Save When clicked saves the current connection options as the default set that will be ...

Страница 65: ...0 x 1024 67Hz apple 640 x 480 67Hz apple 832 x 624 75Hz apple 1152 x 870 75Hz Not actually a VESA mode but a common DOS BIOS mode Appendix F IP Access Control Setting IP access control IP access control provides a means of limiting access to the UltraConsole Remote 2 unit This is done by specifying the IP addresses or IP address ranges that are allowed access to the unit and the IP addresses or IP...

Страница 66: ... with special meanings means press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then the delay will equal the number in milliseconds Note Hotkey sequences are not case sensitive Creating macro sequences Hot key macro sequences can be up to 256 characters long All key...

Страница 67: ......

Страница 68: ...10707 Stancliff Road Phone 281 933 7673 Houston Texas 77099 www rose com ...

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