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TROUBLESHOOTING 

98 

Orion XC Installation and Operations Manual

 

 

Troubleshooting  

This section deals with troubleshooting possible problems on the Orion XC matrix. The solutions outlined 
here are contingent on having a functional extender route. Please ensure before running the extenders 
with the matrix that they work in a peer-to-peer connection. This can be accomplished by the use of a Cat 
X or fiber coupler. This information can be found in the manuals of the respective extenders. 

External Failure 

Problem 

Possible Reason 

Solution 

Matrix will not power up 

Fuse at the standard appliance 
outlet 

  Check fuse. 

Video Interference 

Problem 

Possible Reason 

Solution 

Unable to open OSD 

OSD Jumper not set 

  Set jumper 11 on the CON unit. 

Incorrect video display 

Cable connection faulty 

  Check the connections, length 

and quality of the interconnect cable 
to the units. 

Fan Malfunction 

Problem 

Possible Reason 

Solution 

Fans do not run, LED 

OK

 on 

Fans defective 

  Contact your dealer 

Fans do not run, LED 

OK

 off 

Power supply 

  Check power supply and power 

connection 

Power Supply Unit Malfunction 

Problem 

Possible Reason 

Solution 

Matrix cannot be started 

No power supply available 

  Check that the power supply 

cables are connected properly 

Power Supply Units are not 
switched on 

  Check slide to switch on the 

Power Supply Units 

Network Error 

Problem 

Possible Reason 

Solution 

Network settings are not used 
after editing 

Restart of the matrix not yet 
completed 

  Restart the matrix 

 

 

 

 

Failure at the matrix 

Problem 

Possible Reason 

Solution 

Serial control not working or 
only partially working 

Different baud rates at the serial 
controller and the matrix 

  Synchronize baud rate between 

the serial controller and the matrix 

Serial control via RJ45 port not 
working 

Wrong network cable 

  Use a crossed network cable 

USB 2.0 Port definitions invalid 

Restart of the matrix not yet 
completed 

  Perform a restart 

 

Содержание ORION XC

Страница 1: ...ORION XC CATx DVI Matrix Switch 10707 Stancliff Road Houston Texas 77099 Phone 281 933 7673 www rose com...

Страница 2: ......

Страница 3: ...ation number first Under no circumstances will a unit be accepted without a return authorization number Contact an authorized repair center or Rose Electronics for further information ALL EXPRESS AND...

Страница 4: ...a typical configuration with CPU This equipment has been found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonab...

Страница 5: ...Interface 20 Assignment 21 Virtual CPU 21 Virtual Console 23 System Settings 25 System Data 25 Automatic ID 27 Access Control 29 Switch Settings 31 Network 33 Date and Time 35 User Settings 36 User 3...

Страница 6: ...wer Up and Power Down Functions 82 Restart 82 Factory Reset 82 Power Down 82 Diagnostics and Status 83 Status LEDs 83 CPU 83 Lan Port 83 I O Ports Status LEDs 84 Power Supply Unit 84 Fan Status LEDs 8...

Страница 7: ...34 Figure 30 Modifying Network Settings through the Java Tool 34 Figure 31 Modifying Date and Time Settings through OSD 35 Figure 32 Modifying User Settings through OSD 37 Figure 33 Modifying User Se...

Страница 8: ...Tool Method 1 from Extended Switch Option 78 Figure 69 Extended KVM Switching through Java Tool Method 2 from Matrix View Option 79 Figure 70 Setting up Macro Presets through the Java Tool 81 Figure...

Страница 9: ...100 RJ45 Network 100 RJ45 Serial 100 RJ45 Interconnect 100 Interconnect Cable 100 CATx 100 Connector Pinouts 101 Power Supply 102 Environmental Conditions 102 Size 103 Shipping Weight 103 Appendix B...

Страница 10: ...ions The Orion XC System is the common sense solution that provides the flexibility expandability and security required for today s business environment Rose Electronics Orion XC System is designed to...

Страница 11: ...se and configuration at each user station Each port on the Orion XC will automatically be configured as an input or output depending on the type of extender that is connected If a transmitter is conne...

Страница 12: ...s and flash drives Audio Compatible with analog and digital audio devices Serial Handles serial commands with RS 232 signals Interconnect Uses CATx cable with a maximum distance of 460 ft 140 m on eit...

Страница 13: ...Units CON Units takes place over CATx interconnect cables Figure 1 System Overview 1 Source computer CPU 2 CPU Units 3 CATx Interconnect cables 4 Orion XC matrix 5 CON Units 6 Console monitor keyboard...

Страница 14: ...ion The following views of the Orion XC matrix illustrate the available chassis types Figure 2 Orion XC 8 port Model Figure 3 Orion XC 16 port Model Figure 4 Orion XC 32 port Model Figure 5 Orion XC 4...

Страница 15: ...tool in order to perform a more extended configuration Setup of Extenders 1 Connect a CON unit to the matrix using CATx interconnect cables 2 Connect the CON unit to the console devices monitor keybo...

Страница 16: ...the activities of another user Figure 8 Single Head KVM Matrix 1 Source computer CPU 2 CPU Units 3 Interconnect cables 4 Orion XC matrix 5 CON Units 6 Console monitor keyboard mouse If a Single Head...

Страница 17: ...with the IP address of the master matrix entered in the Master IP Address field The slaves must be connected to the master matrix via the network connector RJ45 of the CPU board and the Enable LAN Ec...

Страница 18: ...ces are connected by so called tie lines The tie lines are dynamically configured to support connections in both directions To access cascaded matrices from a console one of the matrices has to be con...

Страница 19: ...ommands are available If there is no keyboard command executed within 30 seconds after activating Command Mode it will automatically be deactivated The following table lists the keyboard commands to e...

Страница 20: ...the need for an external CPU The following methods are available to configure and or operate the Orion XC through the OSD through the Java Tool through the serial interface Control through the OSD The...

Страница 21: ...ds Line up with wrap around In menus Line up without wrap around Cursor Up In input fields Line down with wrap around In menus Line down without wrap around Cursor Down Previous page in menus with mor...

Страница 22: ...ascending order by pressing the keyboard command twice Name F2 Go to the next result in the list of results of the search field Next F3 Go to the previous result in the list of results of the search f...

Страница 23: ...the Java Tool contact Rose Electronics Computer Connection to the Matrix For a connection between computer and matrix via your network a standard network cable is required For a direct connection betw...

Страница 24: ...ons Manual Figure 13 Java Tool Connect menu No more than twelve connections between the matrix and the Java tool can be established at the same time due to a limitation of available sockets Menu struc...

Страница 25: ...ext specific selection menus Right mouse button Keyboard Control The following keyboard commands are available Function Keyboard Command Cursor to the left Cursor Left Cursor to the right Cursor Right...

Страница 26: ...k the right mouse button on the header of the column to be filtered and select Set Filter 2 With the keyboard enter into the header the word or part of a word to be used as a filter The filter results...

Страница 27: ...em in the menu bar Options menu The Java tool can be adapted and customized by setting up various default settings To activate or change the default settings proceed as follows Select Extras Options i...

Страница 28: ...m with the Finish button The report will be created as a PDF file Figure 16 Java Tool Configuration Report Control through the Serial Interface The Orion XC operating system has a number of functions...

Страница 29: ...PU which is assigned to a real CPU the real CPU needs to be changed just once and all consoles will receive the video signal of the new CPU This can be done through the OSD or the Java Tool Assignment...

Страница 30: ...Function Send Send assignments to the matrix Reload Reload changes By activating the Auto Send function in the left lower corner of the working area switching operations will be done immediately witho...

Страница 31: ...e last real console that is scheduled in the list of assignments will additionally receive keyboard and mouse control This can be done through the OSD or the Java Tool Assignment through OSD Select As...

Страница 32: ...lowing buttons Button Function Send Send assignments to the matrix Cancel Reject changes By activating the Auto Send function in the left lower corner of the working area switching operations will be...

Страница 33: ...e matrix will not be operational Saving takes place every 600 seconds as long as changes of the configuration or switching operations have been executed in the meantime Deactivated Function not active...

Страница 34: ...ect Configuration System in the main menu Figure 21 Modifying System Settings through OSD Select between the following buttons Button Function Cancel Reject changes Save Save changes Modifying System...

Страница 35: ...D Real CPU Device Numerical value Initial value of the automatic ID for real CPUs default value 1000 ID Virtual CPU Device Numerical value Initial value of the automatic ID for virtual CPUs default va...

Страница 36: ...rion XC Installation and Operations Manual Modifying Automatic ID Settings through the Java Tool Select System Automatic ID in the task area Figure 24 Modifying Automatic ID Settings through the Java...

Страница 37: ...ccess Control List No login required Deactivated Function not active default Enable new User Activated Newly created users automatically receive access to all CPUs Deactivated Function not active defa...

Страница 38: ...n Access in the main menu Figure 25 Modifying Access Control through OSD Select between the following buttons Button Function Cancel Reject changes Save Save changes Modifying Access Control through t...

Страница 39: ...ious user will be completely disconnected Note To share K M control Force Disconnect has to be deactivated Deactivated Function not active default CPU Auto Connect Activated If a console is not connec...

Страница 40: ...Switch in the main menu Figure 27 Modifying Switch Settings through OSD Select between the following buttons Button Function Cancel Reject changes Save Save changes Modifying Switch Settings through...

Страница 41: ...active Telnet Server Activated Telnet server activated not yet implemented Deactivated Function not active SNMP Agent Activated SNMP agent for matrix monitoring active not yet implemented Deactivated...

Страница 42: ...etwork in the main menu Figure 29 Modifying Network Settings through OSD Select between the following buttons Button Function Cancel Reject changes Save Save changes Modifying Network Settings through...

Страница 43: ...Date 1 31 Enter date Year 1 99 Enter year Day of the week 1 7 Enter day of the week Hours 0 23 Enter hour Minutes 0 59 Enter minute Seconds 0 59 Enter second Note Date format according to the English...

Страница 44: ...Activated Access permission via FTP This setting is necessary for access from the Java tool or any web browser Deactivated Function not active default Telnet Access Activated Access permission via Tel...

Страница 45: ...ough the OSD Select Configuration User in the main menu Figure 32 Modifying User Settings through OSD Select between the following buttons Button Function New Create a new user Edit Edit an existing u...

Страница 46: ...sts Full Access Video Access and No Access two lists for selection will appear in which the respective CPU can be moved and the access rights can be changed 3 Confirm the configuration with the Apply...

Страница 47: ...ava Tool Setting up User Favorites through the OSD Select Assignments User Favorites in the main menu Figure 34 Setting up User Favorites through OSD To create a favorite list for a user proceed as fo...

Страница 48: ...d be added to the favorites list CPU assigned Press and hold the Ctrl key to select more than one CPU device at a time 2 Press the button to move the selected CPU devices to the favorites list If the...

Страница 49: ...ON Disconnect console P1 Logout User Logout current user Set Real CPU P1 VCPU P2 RCPU Assign a virtual CPU to a real CPU Set Virtual CON P1 RCON P2 VCON Assign a real console to a virtual console Push...

Страница 50: ...1 Select in the Key field the F key F1 to F16 to which a macro is to be assigned 2 Select the appropriate position for the new action in the list of actions currently assigned to the key 3 Select for...

Страница 51: ...in the P1 and P2 columns the respective parameters for the macro functions e g corresponding consoles and CPUs 4 Confirm the inputs by pressing the Apply button For an efficient macro configuration t...

Страница 52: ...units inside the matrix Select between the following settings Field Selection Description ID Text Numerical value of the extender ID KVM Extenders ID is provided by extender unit Serial No and cannot...

Страница 53: ...lex Ports at the matrix Note The connection of fixed port extender unit e g USB 2 0 to a Flex Port can cause unintended results Creating Fixed Port Extender Units To create a new fixed port extender u...

Страница 54: ...estart of the matrix is necessary CPU Settings New CPU devices are configured in this menu including their assignment to extenders The assignment helps to describe and switch more complex computer con...

Страница 55: ...CPU Units in the main menu Figure 40 Modifying CPU Settings through OSD Select between the following buttons Button Function New R Create a new real CPU device New V Create a new virtual CPU device Ed...

Страница 56: ...er units Remove all extender units Select between the following keyboard commands Function Keyboard Command Change assignment number of the EXT unit upwards Change assignment number of the EXT unit do...

Страница 57: ...button 4 Confirm the removal with the Apply button Console Settings This menu provides the ability to modify console settings CON Devices New CON devices are created in this menu This includes setting...

Страница 58: ...tion CON Devices in the main menu Figure 42 Setting up CON Devices through OSD Select between the following buttons Button Function New R Create a new real console New V Create a new virtual console E...

Страница 59: ...emove all extender units Select between the following keyboard commands Function Keyboard Command Change assignment number of the EXT unit upwards Change assignment number of the EXT unit downwards To...

Страница 60: ...e CON Devices list 2 Open the CPU Access Control tab 3 Assign new access rights by using the right mouse button or the respective keyboard commands see the table below 4 Confirm the configuration by p...

Страница 61: ...fying Mouse and Keyboard Settings through the OSD Select Configuration EXT Units in the main menu Figure 44 Modifying Mouse and Keyboard Settings through OSD Select between the following buttons Butto...

Страница 62: ...tion not active Update Connections Activated Update connection changes during fade in of Extender OSD default YES Deactivated Function not active Display Time 0 999 seconds Duration of OSD fade in def...

Страница 63: ...menu Figure 46 Modifying Extender OSD Settings through OSD In order to change the Extender OSD settings proceed as follows 1 Select the console extender in the EXT Units list whose Extender OSD setti...

Страница 64: ...der in the EXT Units list whose Extender OSD settings has to be adjusted 2 Open the Extender OSD Data tab 3 Adjust the desired settings and confirm by pressing the Apply button Console Favorites Indiv...

Страница 65: ...favorites list for the local console proceed as follows 1 Select successively those CPUs from the CPU Devices list that have to be moved to the favorite list By pressing the a key a CPU device will be...

Страница 66: ...favorite list If the button is pressed the first eight CPU devices from the CPU available list will be moved to the favorite list CPU assigned 3 The position of a selected CPU device within the favor...

Страница 67: ...ideo P1 CON The video signal of the console s current connection KVM or video only is forwarded to console P1 The console s connection remains unchanged KVM or video only Get P1 CON The console gets a...

Страница 68: ...a macro for the selected console proceed as follows 1 Select in the Key field the F key F1 to F16 to which a macro is to be assigned 2 Select in the Function column the commands that should be part of...

Страница 69: ...a freeze of all OSD menus for a few seconds The connections between consoles and CPUs are not affected by this freeze If Auto Save within the system settings is selected an additional automatic savin...

Страница 70: ...is deleted To save the configuration into an internal matrix memory location proceed as follows 1 Select Configuration Save As in the main menu 2 Select the desired storage location File 1 File 8 or...

Страница 71: ...ation s name and description In addition to the default configuration up to eight further configurations can be loaded Select the configuration to be loaded from one of the nine locations The selected...

Страница 72: ...ws 1 Select Administration Activate Configuration during online mode in the task area 2 Select the required configuration 3 Load the configuration by pressing the Activate button Saving of Configurati...

Страница 73: ...ding external configuration through the Java Tool To load an external configuration file proceed as follows 1 Select File Open during offline mode and select the storage location of the configuration...

Страница 74: ...t that allows offline editing with common spreadsheet applications Import and Export are only available through the Java Tool Export Options Configuration lists are exported in this menu Figure 58 Exp...

Страница 75: ...e update is only available through the Java Tool Matrix Update The firmware of the matrix can be updated in this menu Notes Only use computers to update the matrix that are self sustaining and not int...

Страница 76: ...Update through the Java Tool To perform the matrix update proceed as follows 1 Select Administration Update Matrix Firmware in the task area All updateable components of the matrix will be automatical...

Страница 77: ...lected by default and the Upload Firmware tab will be opened Figure 61 Extender Update in Standard Mode through the Java Tool Step 1 Upload Firmware 2 Before the actual update process all firmware fil...

Страница 78: ...Note When updating with a firmware identical to or older than the version currently installed the Force Update option in the lower part of the working area has to be enabled Figure 62 Extender Update...

Страница 79: ...the Java Tool 2 Set the matrix into Service Mode upon request in the popup window or via Matrix Activate Service Mode in the menu bar Note During Service Mode all matrix functions are disabled on the...

Страница 80: ...icense Management The matrix can be upgraded with new function bundles by using license keys from this menu Contact your distributor to purchase license keys to upgrade matrix functions This menu is a...

Страница 81: ...th Enter Command Mode is closed and the console is connected to the new CPU with complete control Example Switch video keyboard and mouse to number 7 in the favorite CPU list default hot key left Shif...

Страница 82: ...ly and without delay and switches between them without continuously using the Hot Key The switching between two video signals can even take place within one frame 1 Start command mode with the Hot Key...

Страница 83: ...x Left Shift Left Shift m optional o 5 Display the OSD of the sub matrix Left Shift Left Shift s o Example Switching to CPU port 23 of the sub matrix 1 Switch to the CPU Port on the master matrix wher...

Страница 84: ...66 KVM Switching through OSD To switch the console to any available CPU proceed as follows 1 Select from the CPU Devices list on the left side the one to be connected to the CON device 2 Confirm the d...

Страница 85: ...nection type with the appropriate keyboard command Switching operations for a given CON device can only be done to CPU devices that are available in the CPU Devices list The following information is s...

Страница 86: ...consoles and their CPU connections are shown in columns in the working area in this menu Switching operations can only be performed in online mode This means an active network connection between the...

Страница 87: ...xtender Assignment function in the left lower corner of the working area only those CON and CPU devices assigned to an extender are shown Method 2 Select Status Matrix View in the task area Figure 69...

Страница 88: ...es for switching USB 2 0 extenders depending on how the extenders are set up in the Matrix 1 USB 2 0 extenders that were created and assigned to an existing device with KVM extender units 2 USB 2 0 ex...

Страница 89: ...ick on the respective selection box or use the function for a disconnect Disconnect CPU 3 Save the switch macro by clicking the symbol Save in the right column of the working area A save dialog will b...

Страница 90: ...will be restarted with the current settings Restarting through the Java Tool Select Matrix Restart Matrix in the menu bar The Orion XC will be restarted with the current settings Factory Reset It is o...

Страница 91: ...e CPU board is in registration process Blue flashing Registration at the matrix is started Red flashing Registration in progress Green flashing Operating condition Green CPU board de registered 2 Stat...

Страница 92: ...itialization Green Connection via interconnect cable ok data traffic active Orange Extender not recognized Power Supply Unit 1 Power supply unit 1 status LED 2 Power supply unit 2 status LED Figure 74...

Страница 93: ...atus LED 1 Figure 75 Fan Status LEDs Status LEDs of the fan trays Pos LED Status Description 1 Left Fan Status 1 red On Error Indication Off Operating Condition 2 Left Fan Status 2 red On Operating Co...

Страница 94: ...this menu This menu can only be accessed from the Java Tool Viewing Port Status with the Java Tool The current port configuration of the Orion XC is illustrated in this menu Select Status Matrix View...

Страница 95: ...can be cleared by pressing the Clear Selection button If a red X is shown on a port when attempting to switch with Matrix View the console to be connected does not have access rights to the CPU at th...

Страница 96: ...onnected CPU Access Full Access The console has a KVM connection to the displayed CPU Video Access The console has a video only connection to the displayed CPU Private Mode The console has a Private M...

Страница 97: ...ynamically assign network settings Display YES or NO IP Address Information about the IP address whether provided manually or via DHCP Subnet Mask Information about the subnet mask as provided manuall...

Страница 98: ...nding network status will be shown on the right side of the working area Firmware Status Matrix The current firmware status of the installed boards is shown in this menu This menu can be accessed thro...

Страница 99: ...rough the OSD Select Status Matrix Firmware in the task area Figure 82 Viewing Firmware Status through the Java Tool To read out the firmware status and store it locally file extension dtf select Matr...

Страница 100: ...f the firmware Type Description of the extender module Ports Number of ports Cur Version Description of the current firmware version Cur Date Date of the current firmware version Select Status EXT Fir...

Страница 101: ...logging the activities are written continuously into logging files and stored locally This logging process includes a number of options as described below Options Select Extras Options in the menu ba...

Страница 102: ...ear trace button In order to stop recording the messages press the Pause button In order to continue press the button again SNMP When using the SNMP function all function critical and safety critical...

Страница 103: ...al container or equivalent insured and shipped to Rose Electronics Attn RA__________ 10707 Stancliff Road Houston Texas 77099 USA Technical Support If you are experiencing problems or need assistance...

Страница 104: ...t from its electrical outlet before cleaning Unplug this Unit from the electrical outlet and refer servicing to a qualified service center if any of the following conditions occur The power cord or co...

Страница 105: ...nance The Orion XC contains no user serviceable parts inside Please contact Rose Electronics if a fault or problem is encountered Note For a 24 7 operation it is recommended to keep available as spare...

Страница 106: ...cable to the units Fan Malfunction Problem Possible Reason Solution Fans do not run LED OK on Fans defective Contact your dealer Fans do not run LED OK off Power supply Check power supply and power co...

Страница 107: ...g to a CPU port with no active source computer CPU Switch to a CPU Port with an active source computer CPU LED 1 on or LED 2 off Connections between CON unit matrix and CPU unit Check connecting cable...

Страница 108: ...All four cable wire pairs are used Interconnect Cable The cables used to connect the Orion XC to the extenders are described here CATx A point to point connection is required Operation with several pa...

Страница 109: ...pinouts for the connectors on the Orion XC RJ45 SerialD Figure 86 RJ45 Serial Connector Pinouts Pin Signal Pin Signal 1 DCD 5 n c 2 DSR 6 TxD 3 RTS 7 CTS 4 GND 8 DTR RJ45 Figure 87 RJ45 CPU Connector...

Страница 110: ...40 VAC 50 60 Hz Orion XC 16 port 2 3 A 100 240 VAC 50 60 Hz Orion XC 8 port 0 7 A 100 240 VAC 50 60 Hz Power Requirement Orion XC 80 port max 125 W Orion XC 64 port max 115 W Orion XC 48 port max 90 W...

Страница 111: ...8 port Matrix 8 7 x 5 7 x 1 8 20 x 146 x 45 mm Shipping Box 21 7 x 14 4 x 4 5 550 x 365 x 115 mm Shipping Weight Orion XC 80 port Matrix 15 9 lb 7 2 kg Shipping Box 21 1 lb 9 6 kg Orion XC 64 port Mat...

Страница 112: ...USB HID CATx OR2 SRDTXTD1D Orion XC Tender Receiver Unit DVI D USB HID USB2 0 CATx OR2 SRDTXUD1D AUD Orion XC Tender Receiver Unit DVI D USB HID Aud Ser CATx OR4 SRDTXTD1D AUD Orion XC Tender Receiver...

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