26
°
Troubleshooting
Problem
Items to check
Action
Page
Reverberation
remains even if
you defeat the
Ambience effect
Even if the Ambience effect is off, the acoustic piano’s own
resonance remains.
You can reduce this reverberation by adjusting the Cabinet
Resonance.
p. 15
The sound
of the higher
notes suddenly
changes from a
certain key
This simulates the characteristics of an acoustic piano, and is
not a malfunction.
The sound will change where there is a change in the number
of strings per key or a transition from wound strings to
unwound strings.
–
High-pitched
ringing is heard
If you don’t hear it through headphones: It may be that
the unit has malfunctioned. Please contact your dealer or a
Roland customer service center.
If you also hear it through headphones: To decrease the
metallic ringing, adjust the following settings.
5
Duplex Scale (p. 15)
5
Full Scale String Res. (p. 15)
5
Ambience (p. 8)
–
Low notes
sound wrong, or
are buzzy
Could the volume be
set to maximum?
Lower the volume.
p. 8
If you also hear it through headphones: It may be that the
unit has malfunctioned. Please contact your dealer or a
Roland customer service center.
If you don’t hear it through headphones: Objects near the
unit are resonating because of the high volume of sound
coming from the speakers. You can take the following
measures to minimize resonances.
5
Locate the speakers 10–15 cm (4–6 inch) away from walls
or other surfaces.
5
Keep the volume down.
5
Move away from the objects that are resonating.
–
The selected
sound changes
when you play
back a song
Could the SMF Play
Mode be set to
“Internal”?
Set the SMF Play Mode to “External.”
p. 21
Song does not play correctly
The piano’s
tonal character
changes when
you record
Could you be
recording with a tone
that you created in
Piano Designer?
Some of the Piano Designer settings
might not be reproduced when you
play back a song.
–
Could you be playing
back the audio-
recorded sound?
Record as SMF.
p. 12
Only the sound
of a particular
instrument in a
song does not
play
Could the part button
be unlit?
Press the part button so the indicator
is illuminated.
p. 11
Song volume is
too low / Volume
differs between
recording and
playback
Could the song volume be set too low?
p. 20
Can’t play back
a song saved in
USB flash drive
Could the Audio files of the format be played?
Audio files of the following format can be played back.
5
File extension “.WAV”
5
16-bit linear
5
“44.1 kHz” sampling rate
–
Is the filename extension “.MID”?
–
Song name in
USB flash drive
is not shown
Could the song name information in the file be blank or
consist of only spaces?
–
Is the filename extension “.MID”?
–
Can’t record
Can’t record SMF
Has one of the part buttons for recording been selected?
p. 12
Can’t record
audio
Is a USB flash drive connected to the USB Memory port?
–
Problem
Items to check
Action
Page
Even though
you’re using
headphones
and the sound
is muted, a
thumping sound
is heard when
you play the
keyboard
Could you be hearing
the sound of the
hammers inside
the keyboard, or
vibrations in the floor
or walls?
Playing the keyboard causes internal
hammers to operate, and the
vibrations may be transmitted to
the floor or walls. To minimize such
vibrations, you can move the piano
away from the wall, or lay down a
commercially available anti-vibration
mat designed for use with pianos.
–
Power turns off
on its own
Could the auto-off
setting be something
other than “Off”?
If you don’t need the power to turn
off automatically, turn the Auto Off
setting “Off.”
p. 22
Power turns on
unexpectedly
This unit powers-on when you open the lid, and powers-off
when you close the lid.
p. 5
Power does not
turn on
Is the AC adaptor connected correctly?
–
Can’t perform
operations
Could Panel Lock be
activated?
Disengage the Panel Lock setting.
p. 11
Pedal does
not work, or is
“stuck”
Is the pedal connected correctly?
–
Could you have
disconnected or
connected the pedal
cord while the power
was on?
Power-off the unit before you connect
or disconnect the pedal cord.
–
Could the Damper pedal part be set to “Right” or “Left”?
p. 21
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will affect only the right-
hand keyboard zone and the left pedal will affect only the
left-hand keyboard zone.
p. 9
Could you have
changed the function
of the pedal?
Return the pedal function (Center
Pedal, Left Pedal, Reg. Pedal Shift) to
its previous setting.
p. 21
Unable to read
from/write to
USB flash drive
Are you using
(optional) Roland USB
flash drive?
Use a USB flash drive sold by Roland.
–
“Buzz” is heard
from external
devices
Are the external
devices connected
to more than one AC
power outlet?
If you connect external devices, be
sure to connect them to the same AC
outlet.
–
The volume
level of the unit
connected to
Input jack is too
low
Could the Input Volume be turned down?
p. 20
Could the volume of the connected device be turned down?
–
No sound
Are your amp, speakers, headphones, etc., connected
correctly?
p. 7
Is the volume turned down?
p. 8
Could headphones or an adaptor plug be inserted in the
Phones jacks?
The speakers will not produce sound if headphones or plug
are connected to the Phones jacks.
–
Has Local Control
been set to “Off”?
Set Local Control to “On.”
p. 22
Could Twin Piano mode be set to “Individual”?
If headphones are connected when Twin Piano is On and
the mode is set to Individual, notes played in the left-hand
keyboard zone will not be heard from the headphones
connected to the right Phones jack. Similarly, notes played
in the right-hand keyboard zone will not be heard from the
headphones connected to the left Phones jack.
p. 9
No sound when
you play back a
song
Could the song volume be set to “0”?
p. 20
Notes don’t sound right
Pitch of the
keyboard or
song is incorrect
Could you have made Transpose settings?
p. 8
Is the Master Tune setting appropriate?
p. 20
Is the setting for the Temperament correct?
p. 20
Is the Single Note Tuning setting appropriate?
p. 15
Notes are
interrupted
Could you be holding down the damper pedal and sounding
a large number of notes?
Could you be using Dual Play or playing along with a song?
–
Sounds are
heard twice
(doubled) when
the keyboard is
played
Is the unit in Dual
Play?
Press the [Dual] button to turn off
Dual Play.
p. 9
Could the unit be
connected to an
external sequencer?
If you don’t want the other sound
module to produce sound, turn your
DAW’s soft thru function “off.”
–
If Local Control is turned “On,” set
Local Control to “Off.”
p. 22
Effect does not
apply
For some combinations of tones, the effect does not apply to
Dual Play tone 2 or to the left-hand tone of Split Play.
–
