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Warranty Against Defect
Electrical Agencies Pty Ltd (“us”, “we” “wholesaler”or “our”) guarantees this product for a full replacement for:
Home user domestic use;
Electrical & cordless/portable
– 24 months from date of purchase
Petrol driven products
– 12 months from date of purchase
Benchtop machinery
– 12months from date of purchase
Trade and commercial use:
6 months on all ROK products.
This guarantee covers material and workmanship defects only.
In order for the guarantee to be acted on, the consumer must use the products strictly in accordance with their
operating manual and for the purpose for which they are intended to be used. This guarantee does not apply to
defects arising from abuse, alteration, unauthorised or unreasonable use, nor does it cover general deterioration due to
usage.
The product will be replaced if a defect is found in the product during the guarantee period, subject to verification of the
defect and the date, proof of purchase and purchase price. Furthermore, in order for the guarantee to be claimed, the
defective goods must be returned to the point of purchase promptly from the point in time that the consumer becomes
aware of the defect in the goods and in any case within 7 business days.
The procedure for the consumer to claim the guarantee is that the product must be returned to the point of purchase
within 7 business days of the consumer becoming aware of the defect in the product and subject to the point of
purchase being satisfied that it is a genuine claim for material and workmanship defects and within the time limits
prescribed above, then the retailer will contact the wholesaler for review and determination. The wholesaler reserves
the right to reject the guarantee claim if the goods have not been used in accordance with their intended purpose or in
accordance with the manual. Repair facilities are not available. Spare parts may be available for some products.
The benefits of this guarantee are additional to any other rights and remedies you may have under law.
Once we have received the product and you have complied with the guarantee requirements, our costs associated with
the guarantee claim will be borne by us.
No responsibility will be taken for products lost, damaged or mislaid whilst in transit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensations for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
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