Virtual Cash Controller product guide – page 8
TROUBLESHOOTING
The VCC does not function independently — it requires
server-installed software to function. Please contact your
software provider before investigating hardware issues.
For Virtual Cash Controller terminal support, please
contact 607-749-2910 or 603-744-2188 between 8:00
a.m. and 6:00 p.m. EST. or e-mail
Initial install
1. Is the network link light lit on the rig ht side of the
terminal? If no, check the cable and connections.
2. Can you ping the VCC unit from the server?
a) Yes – check the server software configuration
b) No
Is the network configured to pass broadcast
packets? Destination port 2613 and source
port 68 must be open for the terminal to
contact the server. TCP ports 1234 and 1235
must also be open.
Will another unit work in that same location?
Will that unit work in another location
closer to the server?
Run the VCC test program on a laptop. You
will need a standard Cat5e Ethernet cable.
Is the hardware in the terminal working?
Check the LED status on the circuit board
when connected to the net work.
3. Does the copier enable when connection is made
with the server software? If not, make sure the
copier harness is correct and that the copier is set to
foreign device or key counter mode. You may use
the copier test function found under the parameters
menu to do this.
4. Does the VCC debit at all? If not, check that the
copier interface is correct with the terminal.
5. Does the VCC debit copies incorrectly? Check the
timing parameters (see page 4).
Post installation
1. Check that the network terminal settings are
correct (you may need to contact the network
administrator locally).
2. Can you ping the VCC from the print software server?
a) Yes. Check all software settings.
b) No. Run the VCC diagnostic tool from your
laptop through the Ethernet port (you will need
a standard Cat5e cable to run the connection
through a hub).
c) Replace the terminal, if the pr oblem persists,
change the local hub and get the network
connectivity verified to your position.
3. The most common fault is caused by the terminal
setting having been changed inadvertently. Ask the
network administrator to keep a record of all
terminal settings for easy reference.
INTERFACING WITH A COPIER
The VCC terminal was designed to be used as a copier
controller and print release station. To function as a
copier controller, the VCC terminal requires an interface
harness specific to the copier an d properly adjusted
interface timing to accurately read the debit pulse.
VCC Copier harness wiring color
Pin Wire color
Function
State
1
Red
Copier input 1
Positive
2
Green
Copier input 1
Negative
3
Yellow/Black
Relay 1
NC
4
White
Relay 1
Common
5
Black
Relay 1
NO
6
Blue
Copier input 2
Positive
7
Orange
Copier input 2
Negative
8
Brown
Relay 2
NC or NO
9
Yellow
Relay 2
Common
10
Grey
Copier input 3
Positive
11
Pink
Copier input 3
Negative
12
Light blue
Copier input 4
Positive
13
Purple
Copier input 4
Negative
14
Red/Black
5 volts
15
Orange/Black
Ground
Interface modes: standard vs. steering
The VCC copier interface port is a high density DB 15;
the pin assignments can be seen in the copier interface
schematic at the end of this guide.
Your VCC terminal can be set to operate in normally
open or normally closed, default is normally open, t o
change to the normally closed setting move jumper JP1
(located near the DB15) to position (2, 3).
The VCC terminal can provide up to 8 price lines
provided the server software gives the relevant
command at boot up. There is no requirement to move
jumpers or even open the enclosure to achieve this.
