Technical
Training
Guide
Revision
1.0
‐
15
of
15
H)
System
Troubleshooting
Power
Error
If
the
computer
will
not
power
up
there
could
potentially
be
a
power
supply,
motherboard,
or
hard
drive
issue.
Try
powering
up
from
a
different
power
source.
If
it
doesn’t
start,
remove
the
Magic.Stick
and
plug
into
a
spare
Rockbox
SPS100.
Follow
instructions
for
restoring
the
system
back
‐
up
file
in
Section
G)
System
Backup
and
Restore
–
Restoration.
If
the
Rockbox
is
still
under
warranty,
send
to
Rockware
Corp
for
repair.
Network
Error
If
there
are
issues
reading
PLC
trigger
and
Label
Number
values
there
potentially
could
be
a
network
error.
Click
settings
Network
errors
will
occur
if
the
IP
Address
of
the
Rockbox
does
not
match
the
IP
Address
of
the
PLC
or
if
the
IP
Address
of
the
Rockbox
is
a
duplicate
IP
with
another
device
on
the
network
.
To
determine
if
there
is
successful
network
communication:
1.
Left
click
Start
.
2.
Left
click
Run
.
3.
Type
“
Ping
“
and
the
IP
Address
of
the
PLC
from
the
Rockbox.
If
there
is
no
communication
than
there
will
either
be
a
“Request
Time
Out”
or
another
“Communication
Related
Error”.
4.
Type
“
Ping
“
and
the
IP
Address
of
the
Rockbox
from
a
Remote
Computer
.
If
there
is
no
communication
than
there
will
either
be
a
“Request
Time
Out”
or
another
“Communication
Related
Error”.
5.
Reset
and
recheck
IP
Addresses
along
with
the
functionality
of
any
network
switches
across
the
network
if
Ping
checks
are
not
successful.
Kepserver
Channel
or
Device
Configuration
Error
If
there
are
issues
reading
PLC
Trigger
and
Label
Number
values
there
potentially
could
be
a
Kepserver
configuration
error.
Make
sure
the
Channel
has
the
correct
device
driver
assigned
for
the
specific
make
and
model
of
the
PLC
type
being
used.
Make
sure
the
Device
has
the
correct
IP
Address
and
IP
Address
configuration
for
the
PLC
type
being
used.
See
Section
A)
Configuration
–
Item
4
for
more
detail.
Comport/Channel
Error
If
there
are
no
issues
reading
the
PLC
Trigger
and
Label
Number
values
and
labels
do
not
there
could
potentially
be
a
comport
configuration
problem.
Make
sure
the
correct
COM#
is
entered
for
each
channel
being
used
in
Settings.
Also
make
sure
that
the
Baud
Rate,
Parity,
Data
Bits,
and
Stop
Bits
match
how
the
printer
is
configured.
Printer
settings
are
usually
set
via
dip
switches.
COM
errors
will
show
up
in
the
Error
Log.
See
D)
Studio
‐
Error
Log
for
more
detail.
Label
Number
Error
Labels
will
not
if
the
PLC
Label
Number
does
not
match
any
of
the
labels
stored
in
the
database.
This
error
will
be
recorded
in
the
Error
Log
if
it
occurs.
See
D)
Studio
‐
Error
Log
for
more
detail.
This
error
will
need
to
be
corrected
by
modification
of
the
PLC
code
or
modification
of
the
label
configuration.
