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4. WARRANTY
Limited Warranty Coverage:
Subject to the limitations provided below, the LIZI Robot is warranted against defects in
materials and workmanship, under normal use, from the date of shipment through the
period identified in the purchase quote (one year). If warranty period is not specified then
the deliverable is "as is" and no warranty is provided.
Where a warranty is provided, RoboTiCan liability for such warranty is limited to: 100% of
the parts necessary to repair the covered defect. Technical support by telephone, e-mail,
fax or other means of correspondence during the warranty period for issues covered by
warranty is provided at no charge for covered defects.
If travel to a location (other than RoboTiCan facility) is required to address an issue
determined to be covered by warranty, parts will be covered but all labor and travel
expenses will be billed. Travel will be billed at expenses plus $50.00 per hour for work
time and $20.00 per hour travel. Determination of warranty coverage is the responsibility
of RoboTiCan and cannot be assigned or delegated to any other party. If it is required to
ship the robot to RoboTiCan facility for repair or maintenance, the shipping costs will be
paid by the customer.
The following are specifically not covered by warranty: (1) failure due to abuse and
neglect and/or improper operating environment (including, but not limited to, improper
power supply, temperature, humidity, and environmental conditions); (2) down time and
related costs due to failure; (3) items such as batteries, and (4) software.
RoboTiCan shall have sole authority to determine type and means of repair in the event
of a warranty claim. RoboTiCan shall have the right to require the return of the defective
part or system to RoboTiCan, transportation prepaid, to establish the claim. RoboTiCan
shall in no event be held liable for repairs or alterations made without RoboTiCan’s
written consent or approval. RoboTiCan shall not be held responsible for repairs made by
others. If unauthorized service is performed, the warranty provided herein shall be void.
This warranty is void if the equipment is altered, improperly operated, improperly
maintained or payments are not made according to the agreement.
