RoboSense RS-Ruby, Руководство пользователя, Страница: 25 / 41

RS-Ruby Users’ Manual
20
10 Troubleshooting
This section provides detail on how to troubleshoot your sensor.
Problem Resolution
Interface BOX red LED doesn’t light or
blink

Verify the power connection and polarity

Verify the power supply satisfy the requirement (at least
4A @ 19V)
Interface BOX red LED lights on but
green LED doesn’t light or blink

Verify the connection between Interface BOX and LiDAR
is solid.
Rotor doesn’t spin

Verify the Interface BOX LEDs is okay

Verify the connection between Interface BOX and LiDAR
is solid.
Reboot at the boot time

Verify the power connection and polarity

Verify the power supply satisfy the requirement (at least
4A @ 19V)

Check if the LiDAR mounting plane is level or if the LiDAR
bottom fixing screws are too tight.
Unit spin but no data

Verify network wiring is functional.

Verify receiving computer's network settings.

Verify packet output using another application
(e.g. Wireshark)

Verify no security software is installed which may block
Ethernet broadcasts.

Verify input voltage and current draw are in proper ranges
Can see data in Wireshark but not
RSVIEW

Check no firewall is active on receiving computer.

Check the receiving computer’s IP address is the same
as LiDAR destination IP address.

Check the RSVIEW Data Port setting.

Check if the wireshark receive the MSOP packets.