9
WARRANTY
The warranty conditions set out below are in addition to any warranties implied or governed by law.
Roband Australia warrants that this appliance shall be delivered free from defects in material and
workmanship. The warranty for this product is offered to the original purchaser, to be free of fault in both
workmanship and materials for a period of 12 months from date of purchase. Roband’s obligations pursuant
to this warranty are limited to the repair or replacement of the defective goods or materials, at its discretion
and subject to the terms contained within this Warranty statement.
The following conditions apply:
The product must be installed, maintained and used under normal operating conditions within the scope of
the operating instructions.
All warranty claims must be submitted to Roband or an authorised Roband dealer, and Roband
authorisation must be granted prior to repairs being carried out. Proof of purchase is required for any repair
authorisation.
Warranty is back to base, meaning delivery to and collection of your product to Roband or an authorized
service agent is the responsibility of the purchaser.
Where a product cannot be returned back to base, on-site warranty can be arranged by prior agreement.
The following exclusions apply:
Claims or faults arising from misuse, neglect, transport damage or other mechanical damage, including but
not limited to; door’s, hinges & interlock switches etc., other than those arising from manufacture or material
defects. Where relevant, glass, Teflon® and lamps are not included in this warranty and RCD tripping due
to moisture absorption by Tubular Heating Elements is not a warranty fault.
Roband or any subsidiary company or Agent shall not be liable for loss of profit or damage to other
equipment and property except where it is in breach of the guarantees provided in accordance with
applicable legislation.
Roband reserves the right to reject a warranty claim if it is not satisfied with the circumstances under which
the fault occurred or where a product has been altered from its original specification.
For on-site repairs outside of capital city metropolitan areas, travel costs, service callout fee and related
labour costs etc. are the responsibility of the claimant.
Any costs incurred for false claims or faults due to incorrect usage etc. are the responsibility of the claimant.
Any attempt to repair the product by non-Roband approved service personnel or the use of non-genuine
parts will void the warranty agreement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
For the name of your nearest Australian authorised service agent, please contact:
Roband Australia Pty Ltd
For your nearest International distributor, please visit:
1 Inman Road,
Cromer, NSW, 2099, Australia,
Warranty: 1800 268 848
Tel: +61 2 9971 1788
Email:
https://www.roband.com.au/worldwide/
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