WARRANTY STATEMENT
Every effort is made by RMS Ltd., to ensure that your GILL 2
Seating System is manufactured to the highest standards and supplied to the
specifications as detailed on the initial prescription / order.
The supply of our quality products is backed by the company’s ISO
9001
–2008 Quality Management System and CE Marking declaration.
The GILL 2 Seating System is supplied with a manufacturer’s warranty
covering faulty materials or workmanship, for a period of twelve months from
the date of despatch from our factory.
In the unlikely event of a warranty claim being necessary, the failed
part must be returned to the manufacturer, or the manufacturer’s approved
repairer, for inspection. The failed part may then be repaired or replaced at
the manufacturer’s discretion or that of their approved repairer.
In the latter case, any displaced parts must be returned to the manufacturer
for inspection.
Any part, component or accessory, repaired or replaced during the
twelve month warranty period, will continue to be covered for the balance of
the warranty period only.
As unusually high rates of wear on this device, or its ancillary parts,
may be caused by the user’s clinical condition, the manufacturer may
consider this to be beyond its control. Therefore, items such as Upholstery
may only be considered for repair or replacement under the terms of the
product warranty, where a failure is clearly attributed to a manufacturing or
material defect.
With the exception of modifications and / or alterations carried out by
the manufacturer, to meet the clinical needs of the user, any attempt to
change the design or modify the construction of the GILL 2 Seating System
in any way, without prior written authorisation from RMS Ltd, will invalidate
the product warranty and the manufacturer’s CE marking declaration.
For assistance with any matters relating to the product warranty or for technical
information, please contact the RMS Technical Help-line on 01795 477280.
PRODUCT MAINTENANCE
For safety and security reasons, RMS Ltd recommends that all external
components such as the Seat Interface, Backrest Mounting, Headrest Mounting,
Pelvic Support Mountings, Thoracic Support Mountings and Pommel Mountings
are checked for security at regular intervals.
Inspection frequency should be increased accordingly for heavy users.
Any defects should be reported to the appropriate authority, with any repairs being
carried out by a suitably qualified person, using genuine original equipment
replacement parts, available direct from RMS Sales.
For assistance with any technical information relating to the Gill 2 Seating System,
please contact our Technical Helpline on 01795 477280.
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