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Steelhead Appliance Installation and Configuration Guide
Troubleshooting
Specific Problems
Specific Problems
The following section describes specific problems you might encounter in the Steelhead appliance.
Resetting a Lost Password
To reset your password, you must have access to the serial console or monitor and must be able to see the
entire boot process to perform these steps:
1.
Start, or reboot the appliance.
2.
When prompted, press any key to continue.
3.
Immediately press E.
Problem
Solution
The
show interfaces
CLI command
displays 4294967295 as the number
of errors on an interface.
The bypass card is not properly installed; reinstall it. For details, see the
Network Interface Card Installation Guide
.
The Steelhead appliance blocks
traffic when going into bypass
mode.
I
f a Steelhead appliance blocks traffic when going into bypass mode, verify
that connections to its neighboring devices are correctly configured. Ensure
that the cable from the Steelhead appliance to the switch is a straight-through
cable and the cable from the Steelhead appliance to the router is a crossover
cable. Also, ensure that there are no network speed or duplex mismatches.
The Steelhead appliance does not
come out of bypass mode when the
network connection is restored.
If a Steelhead appliance does not come out of bypass mode, verify that:
• The in-path interface has an IP address. For example, at the system
prompt, enter the
show interfaces
CLI command.
• In-path interception is enabled. For example, at the system prompt, enter
the
show in-path
CLI command. Expected results are:
Enabled: yes
Optimizations Enabled On: inpath0_0
• The bypass service is running. For example, at the system prompt, enter
the
show service
CLI command. To enable the Steelhead appliance service
if it is not running, use the CLI command
service enable
.
• You have a valid and active SH10BASE license. Your license file should
also contain entries for SH10CIFS and SH10EXCH licenses, even if they
have not been activated. For example, at the system prompt, enter the
show licenses
CLI command. For questions about licenses, contact
Riverbed Support at https://support.riverbed.com.
The Steelhead appliance fails to
boot.
Ensure that:
• The power strip or the uninterruptable power supply (UPS) the Steelhead
appliance is plugged into is turned on and is functioning properly.
• The rocker switch on the back of the Steelhead appliance (Series xx20) is
turned on. (When on, the rocker switch is in the depressed, or
1
position.)
