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Standard Limited Product Warranty (“Limited Warranty”)
RISCO Ltd. (“
RISCO
") guarantee RISCO’s hardware products (“
Products
”) to be free from defects
in materials and workmanship when used and stored under normal conditions and in accordance
with the instructions for use supplied by RISCO, for a period of (i) 24 months from the date of
delivery of the Product (the “
Warranty Period
”). This Limited Warranty covers the Product only
within the country where the Product was originally purchased and only covers Products
purchased as new.
Contact with customers
only
. This Limited Warranty is solely for the benefit of customers who
purchased the Products directly from RISCO or from an authorized distributor of RISCO. RISCO
does not warrant the Product to consumers and nothing in this Warranty obligates RISCO to accept
Product returns directly from end users who purchased the Products for their own use from
RISCO’s customer or from any installer of RISCO, or otherwise provide warranty or other services
to any such end user directly. RISCO’s authorized distributor or installer shall handle all
interactions with its end users in connection with this Limited Warranty. RISCO’s authorized
distributor or installer shall make no warranties, representations, guarantees or statements to its
end users or other third parties that suggest that RISCO has any warranty or service obligation to,
or any contractual privy with, any recipient of a Product.
Remedies
. In the event that a material defect in a Product is discovered and reported to RISCO
during the Warranty Period, RISCO shall accept return of the defective Product in accordance with
the below RMA procedure and, at its option, either (i) repair or have repaired the defective Product,
or (ii) provide a replacement product to the customer.
Return Material Authorization
. In the event that you need to return your Product for repair or
replacement, RISCO will provide you with a Return Merchandise Authorization Number (RMA#)
as well as return instructions. Do not return your Product without prior approval from RISCO. Any
Product returned without a valid, unique RMA# will be refused and returned to the sender at the
sender’s expense. The returned Product must be accompanied with a detailed description of the
defect discovered (“
Defect Description
”) and must otherwise follow RISCO’s then-current RMA
procedure published in RISCO’s website at
www.riscogroup.com
in connection with any such
return. If RISCO determines in its reasonable discretion that any Product returned by customer
conforms to the applicable warranty (“
Non-Defective Product
”), RISCO will notify the customer
of such determination and will return the applicable Product to customer at customer’s expense. In
addition, RISCO may propose and assess customer a charge for testing and examination of Non-
Defective Product.
Entire Liability.
The repair or replacement of Products in accordance with this Limited Warranty
shall be RISCO’s entire liability and customer’s sole and exclusive remedy in case a material defect
in a Product is discovered and reported as required herein. RISCO’s obligation and this Limited
Warranty are contingent upon the full payment by customer for such Product and upon a proven
weekly testing and examination of the Product functionality.
