Rinnai
14
Operation Manual
CARE AND MAINTENANCE
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, contact Rinnai or your local agent.
ERROR CODES
Fault
Condition
Probable
Cause
No Dis
p
lay on remote
No i
g
n
iti
on
or co
ntr
o
l
pa
nel
in
di
ca
tors
Burn
ers fail
to
ig
ni
te
Co
mb
us
ti
on s
top
s
du
ring
o
p
e
rati
o
n
Sme
ll of ga
s
Rem
o
te control
do
es
n
’t w
o
rk
Possible Remedy
Not plugged in or turned off.
Plug in power cord or press On/Off
button.
Mains power failure.
Use power failure reset procedure on page 7.
(Initial Install) Air in gas pipe.
Installer to purge air from gas supply.
Filter obstructed.
Remove and clean filters.
Gas escape.
Isolate gas supply, call Rinnai service, page 28.
On Timer set.
Use the Override as described on page 11.
Lock set.
Cancel Lock as described on page 11.
Gas supply turned off.
Turn gas supply on at the meter or cylinder.
Flat batteries.
Replace remote control batteries 2 x 1.5v (AAA).
Remote Control lock-up due
to mis operations such as
the remote signal being out
of range, incorrectly aimed
or obstructed.
Press the STANDBY/ON
button.
Your Rinnai space heater is also fitted with self diagnostic electronics that
monitor the appliance during start-up and operation.
Should a fault occur the heater will shut down, the fault that has caused the
shut down will be indicated by a pair of flashing digits in the Error Display
window and a ‘Green’ flashing Operation Indicator
.
Refer to the table below for probable cause and the suggested remedy.
Code
Probable Cause
Suggested Remedy
00
Mains power failure
To reset the heater, press the On/Off
button twice or use
the remote control and press the STANDBY/ON
button
once for stand-by mode, press the STANDBY/ON
button a second time to set the heater to On.
11
Ignition failure
Check gas supply is turned on, switch the heater to Standby
and then On again. If ignition failure continues to occur a
Service call will be required.
12
Incomplete combustion
As above
14
Filter Blockage / Overheat
Clean filters, if error continues service call.
16
Room overheat
Lower room temp to below 40°C.
31
Room temperature sensor faulty
Service call.
32
Overheat temperature sensor faulty
Service call.
33
Overheat temperature sensor faulty
Service call.
53
Spark sensor faulty
Service call.
61
Combustion fan motor faulty
Service call.
71
Solenoids faulty
Service call.
72
Flame detection circuit fault
Service call.
73
Communication error
Service call.
11
10
8
7
8
10
STANDBY
ON
11
11
11
