Ember Operation Guide: 12889-A 01-17
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What’s happening
Explanation and/or possible solution
Performance problems
Warm air not coming from heater when it starts
The fan starts automatically after a short delay.
This is to allow the appliance to warm up,
helping avoid cold draughts.
Fan continues to run after the heater is turned
off.
This is to remove residual heat from within the
appliance. This stops once the unit cools down.
Fire will not light when switched on
Ensure the power cord is plugged in and turned
on. Ensure gas supply is turned on.
Unit stops during operation
Possible power failure, or gas supply may have
been turned off.
Remote problems
Remote control doesn’t work
Unit not plugged in properly or has been turned
off—plug in power cord or press On/Off button.
Remote lock-up due to signal being out of
range, incorrectly aimed at unit or obstructed.
No display on remote.
Batteries may be flat, change batteries.
Possible error codes* on remote when batteries are activated or changed:
F1 displays on remote
Assembly fault, remote will not respond to
movement—accelerometer not communicating
with the main processor correctly. Contact
Rinnai.
F2 displays on remote
Room temperature outside 5-45 °C, or
temperature sensing circuit has failed, which
may indicate an assembly fault. Contact Rinnai.
* Unlikely to occur, but possible if there has been an assembly fault or failure with the remote.
