Ember Operation Guide: 12889-A 01-17
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13
Error codes
The Ember has self diagnostic electronics that monitor the appliance during
start up and operation. Should a fault occur the heater will shut down. The
fault that has caused the shut down will be indicated by a pair of flashing
numbers in the error display window in the lower left hand side of the frame.
The error will show through two narrow cutouts—you will need to walk up to
the fire and look down to see these.
Error
code
Likely cause
Suggested solution
00
Mains power failure
Reset the fire, press the On/Off button on the control
panel or remote control twice to turn the fire back on.
11
Ignition failure
Check the gas supply is turned on. Turn the heater OFF
then ON again. If the problem continues a service call
will be required.
12
Incomplete combustion
As above.
14
Overheat safety device
Service call.
16
Room overheat
Lower room temperature to below 40
°
C.
31
Room temperature sensor faulty
Service call.
32
Overheat temperature 1 sensor faulty
Service call.
33
Overheat temperature 2 sensor faulty Service call.
53
Spark sensor faulty
Service call.
61
Combustion fan motor faulty
Service call.
70
Model error
Incorrect PCB for model, service call.
71
Solenoids faulty
Service call.
72
Flame detection circuit fault
Service call.
73
Communication error
Service call.
Ember - top view of frame, looking down
Error codes will show through
these slots in the frame
Infra-red remote receiver
window and ignition indicator
