Demand Rapid owner & installer guide 12949-B 02-19 |
21
Warranty terms and conditions continued
5. The warranty only applied to components supplied by Rinnai. It does not apply to components
supplied by others, such as electrical switches and cables, fuses, and where applicable flue
systems, but it is not limited to these.
6. Where the appliance has not been sited in accordance with the installation instructions or
installed such that normal access is difficult, a service charge will apply. If at the discretion
of the attending service person the installation is deemed illegal or access is dangerous,
service will be refused. Any work required to gain reasonable access to the appliance will be
chargeable by the attending service person (for example, removal of cupboards, doors, walls,
or the use of special equipment to move components, but not limited to these).
7. Where the failed component is replaced under warranty, the balance of the original warranty
will remain effective.
8. Rinnai reserves the right to transfer functional components from defective appliances if they
are suitable.
9. Rinnai reserves the right to have installed product returned to the factory for inspection.
10. Where the system is installed outside the metropolitan area or further than 40 km from a Rinnai
authorised service centre, travel costs shall be the owner’s responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge
and costs of parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where the system has failed directly or indirectly as a result of poor water quality outside the
limits specified.
TDS (Total
Dissolved
Solids)
Total
hardness
CaCO
3
Alkalinity
(as CaCO
3
)
Dissolved
(free) CO
2
pH
Chlorides
Magnesium
Sodium
Iron
Langelier
Index
Up to 600
mg/L or ppm
Up to 200
mg/L or ppm
Up to 200
mg/L or ppm
Up to 25
mg/L or ppm
6.5-8.5
Up to 300
mg/L or ppm
Up to 10 mg/L
or ppm
Up to 150
mg/L or ppm
Up to 1 mg/L
or ppm
Between
-1.0-0.8
6. Where it is found that there is no fault with the appliance and the issue is related to the
installation or is due to failure of electric or gas supplied.
7. Subject to any statutory provisions to the contrary, Rinnai does not accept
a. liability for consequential damage or incidental expenses resulting from any breach of the
warranty.
b. claims for damage to building or any other consequential loss either directly or indirectly due
to leaks from the appliance or any other faults.
