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Rinkmo Troubleshooting Guide

Models Rinkmo 6 – 24 kW

This guide is designed for installers or homeowners to help troubleshoot any

issues experienced during the lifetime of the tankless water heater.

For additional help, go to

https://www.youtube.com/channel/UCAh0FAwbvKL-3l462xJS6tA

If you are currently unable to open our link,you can subscribe to our channel on

Youtube by searching for Rinkmo electric tankless water heaters to watch all

the videos about water heaters and view the troubleshooting videos, or email

technical support at

[email protected]

Содержание EI06

Страница 1: ...etime of the tankless water heater For additional help go to https www youtube com channel UCAh0FAwbvKL 3l462xJS6tA If you are currently unable to open our link you can subscribe to our channel on Youtube by searching for Rinkmo electric tankless water heaters to watch all the videos about water heaters and view the troubleshooting videos or email technical support at rinkmo team outlook com ...

Страница 2: ...rinkmo team outlook com Page 2 Official website https rinkmo net ...

Страница 3: ...play light is illuminated on heater but unit is not heating the green light off Follow Activity B page LED display light is illuminated on heater but unit is not heating the green light on Follow Activity C page LED display light is illuminated on heater but unit is not heating the red light on Follow Activity D page Not receiving power at unit LED display light is activating but with low temperat...

Страница 4: ...E 2 E 3 Outlet temperature sensor Page 16 LL Inlet water Low Temp Page 28 HH Outlet water High Temp Page 30 E4 inlet water temperature is higher than the outlet water temperature by 5 C LF low flow sensor Page 28 8888 Low Voltage Page 19 When contacting technical support please have your model number and order number ready If necessary please send us videos related to the operation and installatio...

Страница 5: ...l help contact technical support by email at rinkmo team outlook com or contact the facebook https www facebook com heater rinkmo Monday Saturday 6 00 am 24 00 pm We will reply within 12 hours When the temperature is set to about 60 degrees if you use the faucet to mix the water out turn down the flow of warm water ...

Страница 6: ... if you have any questions please feel free to contact us When contacting technical support please have your model number and order number ready If necessary please send us videos related to the operation and installation of the water heater We will determine the water heater problem based on the video and provide a solution ...

Страница 7: ...perage Below is an inside view of an electric tankless water heater Always write down any volt meter readings results before contacting technical support NOTE When the power supply voltage is lower than 115V the water heater is in a non powered state and stop working The rated voltage is 240VAC If the connected power supply is 208VAC please turn the dial switch on the display PCB to the upper side...

Страница 8: ... with a small propeller that must spin freely counter clockwise in order to activate heater The flow meter controls the activation of the water heater by sensing water flow If the flow meter is functioning properly the LED display will illuminate once water is flowing through the system and will continue to stay illuminated while water is running If the LED display not illuminated while water is r...

Страница 9: ...htening the two fittings on the device turn on the hot water faucet and let the water flow through the device for about 2 to 3 minutes to ensure that all air is discharged from the water pipe If this step is not followed it may cause permanent damage to the heating elements 6 Turn on power to the unit and verify if the display remains illuminated with water running Let water run for approximately ...

Страница 10: ...end us videos related to the operation and installation of the water heater We will determine the water heater problem based on the video and provide a solution a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com d Facebook support https www facebook com heater rinkmo We will reply within 12 h...

Страница 11: ...ce breaker is off turn round knob to ensure no power is at unit Board should not light up if correct breaker is off 2 If board does illuminate the correct breaker was not turned off Turn OFF incoming water line Right order as shown in the pictures below 1 Unscrew front cover of unit In order to remove the front cover you will need to unscrew 4 phillip head screws located on each corner of the cove...

Страница 12: ...e power board need to be replaced Issues not resolved If the water heater still does not heat up please replace with a new power board NOTE Turn off the power circuit and shut off water feeding before maintenance Take care of the water leakage during maintenance If this does not resolve the issue This part must be replaced If this does not resolve the issue please have your model number and order ...

Страница 13: ...rinkmo team outlook com Page 13 https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com d Facebook support https www facebook com heater rinkmo ...

Страница 14: ...right green the heating indicator is bright red and the digital display shows red 8888 except for the power indicator heating indicator and digital It turns off after 3 seconds of display the power indicator is green and the heating indicator and the display are not finished 2 First use please open the water valve and press the knob When you hear a click it means it is turned on the heating indica...

Страница 15: ... send us videos related to the operation and installation of the water heater We will determine the water heater problem based on the video and provide a solution If not part can be purchased online through on Amazon see links below a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com d Faceboo...

Страница 16: ... red light off the display board is broken Pls replace the display board Please follow the steps below 1 Unscrew front cover of unit In order to remove the front cover you will need to unscrew 4 phillip head screws located on each corner of the cover Two screws located on top of cover facing up and two screws located on the bottom of cover facing down 2 Remove screws 3 Remove display 4 Replace wit...

Страница 17: ...please send us videos related to the operation and installation of the water heater We will determine the water heater problem based on the video and provide a solution If not part can be purchased online through on Amazon see links below a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com ...

Страница 18: ...rinkmo team outlook com Page 18 d Facebook support https www facebook com heater rinkmo ...

Страница 19: ...e three ways to start up the tankless water heater for heating 1 Turn clockwise to improve the set temperature to high temperature Once the unit is receiving water high temperature The LED display will illuminate with desired set temperature 2 Adjust the position of the mixing valve to reduce the water flow and increase the water temperature 3 The hose is assembled correctly In the case of reverse...

Страница 20: ...s how to check whether the water heater is installed correctly 1 Turn off the right cold water pipe water valve and the left hot water pipe water valve 2 Open the metal pipe of the left water outlet pipe and then open the valve of the right water inlet pipe to see if there is water from the pipe on the left side of the machine 3 If the water comes out it means the connection is correct ...

Страница 21: ...lated to the operation and installation of the water heater We will determine the water heater problem based on the video and provide a solution a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com D Facebook support https www facebook com heater rinkmo ...

Страница 22: ... water heater will stop heating There are three ways to activat the tankless water heater for heating 1 Turn counterclockwiseto reduce the temperature Once the unit is receiving water temperature The LED display will illuminate with desired set temperature 2 Adjust the position of the mixing valve to the increase water flow and reduce the water temperature 3 Right order as shown in the pictures be...

Страница 23: ...e unit and verify if the display remains illuminated with water running Let water run for approximately 45 60 seconds within this time the unit should be heating water If this does not resolve the issue please have your model number and order number ready If necessary please send us videos related to the operation and installation of the water heater We will determine the water heater problem base...

Страница 24: ...over Check if terminal loose or not replace terminals accordingly Remove thermal sensor anti clockwise Restore new sensor in reverse sequence and re connect Check terminal loose or not If this does not resolve the issue please have your model number and order number ready If necessary please send us videos related to the operation and installation of the water heater We will determine the water he...

Страница 25: ...rinkmo team outlook com Page 25 c Rinkmo Support Support info email at rinkmo team outlook com D Facebook support https www facebook com heater rinkmo ...

Страница 26: ...e PCB cover Check if terminal loose or not replace terminals accordingly Remove thermal sensor anti clockwise Restore new sensor in reverse sequence and re connect Check terminal loose or not Right order as shown in the pictures below If the temperature limiter does not reset manually it needs to be replaced Right order as shown in the pictures below 1 Remove temperature limiter and inside termina...

Страница 27: ...lated to the operation and installation of the water heater We will determine the water heater problem based on the video and provide a solution a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com d Facebook support https www facebook com heater rinkmo ...

Страница 28: ...will need to higher the incoming water temperature or turn clockwise to improve the set temperature to 37F Once the unit is receiving water higher 37 the LED display will illuminate with desired set temperature If this does not resolve the issue please have your model number and order number ready If necessary please send us videos related to the operation and installation of the water heater We w...

Страница 29: ...rinkmo team outlook com Page 29 Support info email at rinkmo team outlook com d Facebook support https www facebook com heater rinkmo ...

Страница 30: ...urn counterclockwise to decrease the set temperature under 140 Once the unit is receiving water under 140 the LED display will illuminate with desired set temperature If this does not resolve the issue please have your model number and order number ready If necessary please send us videos related to the operation and installation of the water heater We will determine the water heater problem based...

Страница 31: ...er will begin to heat NOTE When the power supply voltage is lower than 115V the water heater is in a non powered state and all indicator lights will be off Please follow the steps below 1 Open the water valve press the knob 2 The heating indicator lights up in red after a delay of 2 seconds and the water heater starts heating 3 Rotate the knob to set and adjust the temperature which you want If th...

Страница 32: ...m Page 32 a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com d Facebook support https www facebook com heater rinkmo ...

Страница 33: ...termine what size electric tankless water heater is right for you Note First Determining your average inlet water temperature is important this allows you to determine how well your unit will perform in your desired location Second You will determine how many applications your unit can run simultaneously at your chosen location inlet water temperature Third You will determine how many applications...

Страница 34: ...rinkmo team outlook com Page 34 temperature Flow Rate Measured in gallons per minute GPM The chart below will assist in selecting the correct model based on your location ...

Страница 35: ...rinkmo team outlook com Page 35 Activity H verifying Connection ...

Страница 36: ...rinkmo team outlook com Page 36 ...

Страница 37: ... wires to a circuit breaker in pairs show as below Make sure that each circuit breaker is connected one group of L1 and L2 EI06 need one 30A circuit breaker EI11 need two 30A circuit breakers EI18 need two 40A circuit breakers EI24 need three 40A circuit breakers ...

Страница 38: ...al short circuit and or the terminal block burn out ELECTRICAL INSTALLATION 3 Again make sure that the wiring from the main circuit breaker to the water heater is correct If the wrong wires is connected the product will not work normally and may cause unnecessary danger 4 Check earth resistance and make sure there is a proper earth continuity 5 Confirm that all the air has been purged from the wat...

Страница 39: ...rinkmo team outlook com Page 39 Wiring diagram ...

Страница 40: ...el UCAh0FAwbvKL 3l462xJS6tA Official website https rinkmo net a Contact us https rinkmo net b Amazon com https www amazon com dp B0823X8HZK ref myi_title_dp c Rinkmo Support Support info email at rinkmo team outlook com d Facebook support https www facebook com heater rinkmo ...

Страница 41: ...rinkmo team outlook com Page 41 ...

Страница 42: ...rinkmo team outlook com Page 42 ...

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