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12. GUARANTEE CONDITIONS
We recommend having the installation performed by a
RIKA-certified technician. Your stove will thus automatically
be registered with us, and the RIKA guarantee will be
activated.
These guarantee conditions only apply for the European
mainland. For all other countries, the separate conditions
of the importer in the respective country apply.
In cases of doubt, or in the case of missing or incorrect
translations, the German version is always the sole valid
version.
In the interest of ensuring damage limitation in good
time, the guarantee claim should be sent in writing to
the RIKA specialist or contract dealer.
In this event, the following documents must be
presented:
•
Written reason for complaint
•
Invoice
•
Installation record
•
Model name and serial number
RIKA GUARANTEE
5 YEARS
on the welded stove body.
Up to 5 years or 10,000 kg of consumed pellets for pellet stoves.
3 YEARS
on all electric and electronic components.
Up to 3 years or 6,000 kg of consumed pellets for pellet stoves.
3 YEARS
on RIKATRONIC3 and RIKATRONIC4.
This relates exclusively to defects in the material and
processing, and to the supply of replacement parts free
of charge. Working hours and travel times are not
covered by the manufacturer’s guarantee.
The guarantee is conditional on the following:
•
Only original parts supplied by the manufacturer must
be used.
•
Professional installation of the stove in compliance with
the respective operating manual valid at the time of
purchase.
•
The stove must be connected by a professional certified
for that type of stove.
•
The installation is performed by a RIKA-certified
technician.
•
The stove is registered with RIKA by the RIKA specialist
dealer/importer
- on the RIKA Service Portal
- within 3 weeks after installation
- the installation record must be uploaded at the time
the time of registration.
If these points are not complied with, the guarantee
claim is void!
Any costs incurred by the manufacturer as a result of an
unjustified guarantee claim will be charged back to the
claimant. Likewise excluded from the guarantee is any
damage resulting from or caused by non-compliance
with the manufacturer‘s instructions for operating the
appliance, e.g. overheating, use of non-approved fuels,
unprofessional interference with the appliance or the
flue pipe, a flue suction that is incorrectly adjusted to
the appliance or is insufficient or too strong, condensation
water, non-performance of or inadequate maintenance
or cleaning, non-compliance with the applicable
building regulations, improper operation by the operator
or third parties, transport and handling damage.
STATUTORY WARRANTY PROVISIONS
REMAIN UNAFFECTED BY THE GUARANTEE!
13. WARRANTY CONDITIONS
See the respective general terms and conditions of business and warranty conditions of the RIKA dealer.
The warranty does not cover:
1.
Wearing parts (normal wear and tear not resulting from a defect)
2. Parts in contact with fire, e.g. glass, combustion troughs, grates, baffle plates, deflectors, combustion chamber clad-
ding (e.g. refractory clay), ceramics, ignition elements, sensors, combustion chamber sensors and temperature moni-
tors
3. Paint, surface coatings (e.g. handles, cover panels)
4. Seals
5. Natural stone, thermal stone, etc.
valid from: 01.01.2020
