Ricoh Y406, Руководство по обслуживанию на месте

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5.Troubleshooting (Only Controller Type 1/Type 2)
85
mode. If the user stores the pen in a pen stand and so on, the battery life may remain only about a few
days. Therefore confirm the user’s storage method.
Problems with Skype for Business
When installing the Skype for Business application on the IWB
Problem Cause Solutions
The installer of the SfB
application does not start
(Certificate manager starts)

The installer of SfB is not on
the USB memory device
(example: lyncentry_4417-
1000_x86_en-jp.exe).

Multiple installers of SfB exist on
the USB memory device.

The installer of SfB is on the USB
memory device, but not in the
root folder.
Put one installer of SfB in
the root folder of the USB
memory device.
Cannot import the root
certificate

The root certificate is not in the
USB memory device.

The root certificate is on the USB
memory device, but not in the
root folder.
Put the root certificate in
the root folder of the USB
memory device.
The path of the root certificate is
incorrect.
Check the full path and
type the correct one.
(example: F: XXX.cer)
When using the Skype for Business application with the IWB
Problem Cause Solutions
The SfB application
automatically boots when
starting the IWB.
Auto login function is “ON”.
The setting of Tool > Option > Personal
[Automatically start the app when I log
on to Windows.] is checked.
Turn “OFF” auto login
function. Uncheck the setting
mentioned in the 'Cause'
column.
Cannot close the SfB
application with the [Stop
App] button.

Auto login function is “ON”.
The setting of Tool > Option >
Personal [Automatically start the
app when I log on to Windows.] is
checked.

The application which boots from
the sub menu can only be stopped
from the submenu.