T
echnical
B
ulletin
PAGE: 4/17
Model:
Streamline NX v2
Date:
5-Dec-13
No.: RD639012
Bug information
Problem:
File Access Error occurs if GSNX or SLNX performs the Image Correction filter process for multiple jobs at the
same time. In the case, one of the following symptoms occurs depending on the processed jobs and timing.
Symptom A:
The job will error. GSNX or SLNX retries the job and succeeds to deliver the job.
Symptom B:
The Image Correction filter process is successful and the job is delivered. However, not all pages are sent
and some page(s) is missing.
Symptom C:
The Image Correction filter process is successful and the job is delivered. However, The scanned page(s) is
sent together with another job's page(s) as a job.
Occurrence Conditions:
There is a possibility that this problem occurs when you meet all the conditions for the following.
- Target version
GlobalScan NX Server Edition from v2.0.0.0 to v2.1.3.0 (native 64-bit)
Streamline NX from v2.0.0.0 to v2.1.2.0 (native 64-bit)
- GloabalScan use the server edition.
- Use the following OS (native 64-bit).
WindowServer2008R2/WindowsServer2012
Note: The environment which GSNX or SLNX is installed to 64bit OS by WOW64 is not target of this
problem
- Target settings
The workflow has "Image Correction filter" and the number of processing threads is configured to more than
"1".
